Keystone will provide complete project administration services, hardware installation, process consultation and product fit analysis, and will propose thoughtful modifications and additions to our packaged solutions, based upon individual needs. We also provide complete training, for all types of users and system support personnel, in all aspects of the solution provided.
Keystone also offers on-going help desk support with software maintenance and version upgrades. (Server hardware maintenance is provided by the manufacturer's field service organizations.) With installation of source code on each client’s server, and high speed secure remote access, we are able to support clients in any geography quickly and effectively.
Keystone's “Client Care” department is the primary contact that our clients use to ask questions and report issues, by phone, fax or website. Keystone's support procedures, and web based issues tracking system ensure that problems are solved quickly and with good communication.
Depending on the client's wishes, Keystone is equipped to provide any or all of the following products and services for your implementation:
- Selecting, Sizing, Installing and Optionally, Sourcing Server Hardware
- Maintaining, Supporting and Enhancing Application Software Products
- Custome Software Development Services
- Software Product Enhancement and Development Services
- Converting Available Data from Existing Systems
- Training Staff at all Levels in the Use of the System, Relational Database, Application Software and Software Development Tools
- Supporting Operating Systems and Relational Database Software Products