A Purchase Order is required, without exception, prior to scheduling any service.
All calls will be made as soon as possible, subject to prior commitments and
scheduling backlog. Priority is given to customers who purchased their machine from
J & G Machinery.
Normal hours are 8:00 AM to 5:00 PM, travel included. Time worked before or after
these hours will be billed at time and one-half the normal rates above.
All traveling and living expenses (airfare, lodging, parking fees, tolls, ground
transportation, meals, and miscellaneous expenses) are additional and will be billed
TERMS: Due upon completion of work.
Service pertaining to less sophisticated, non-computerized woodworking
Example: (Table Saws, Planers, Bandsaws, Etc.)
Service of sophisticated, often computer-controlled, woodworking machinery.
Example: (Panel Saws, Edge Banders, CNC Equipment, Wide Belt Sanders, Etc.)
Any questions regarding "Level of Service" should be discussed with the Service
Department prior to scheduling.
Note: Service travel times are from either Apex, Sanford or the last job
site, depending on the level of service and/or technician available for the
particular job. We will do our best to reduce costs related to travel time, lodging
$50.00 Per Hour
.45 cent per mile
Level 1, In-Plant Time
$70.00 Per Hour
Level 2, In-Plant Time
$80.00 Per Hour