Support Services | Interactive Intelligence

By: Interactive Intelligence  09-12-2011

When customers can't contact you quickly and easily, they go elsewhere.  With Support Services solutions tailored to your organization, your IT team gets full-time follow-the-sun technical support, along with a direct and rapid connection to certified Interactive Intelligence Support Engineers.

Support Services packages additionally provide Interactive Intelligence software upgrades, updates and fixes via our secured Support Services Portal, along with knowledge access for troubleshooting, triage, tips & tricks, third-party product solutions and more. 

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Other products and services from Interactive Intelligence


Professional Services | Interactive Intelligence

Thereafter, we can help you integrate to third-party CRM, ERP, and database applications, embed call control into home-grown applications, speech-enable your IVR and automate your business processes, all so you can keep your customers front and center. Although no two businesses are alike, communications technology performs best when a vendor’s services are built on a consistent and proven methodology to reduce risk and control costs.


Interactive Intelligence Services for our IP telephony products

In supporting the Interactive Intelligence solutions your organization relies on, our Worldwide Services teams work to make sure your communications platform and business processes operate at peak levels at all times. We also work closely with system administrators, users and partners to make sure they understand what makes our solutions innovative, and how to get the most out of them.