Professional Services | Interactive Intelligence

By: Interactive Intelligence  09-12-2011
Keywords: Professional Services

Although no two businesses are alike, communications technology performs best when a vendor’s services are built on a consistent and proven methodology to reduce risk and control costs. Our approach to Professional Services removes both the guesswork and the risk.

The services packages we offer are defined in detail and come with a fixed price. We do it this way given our experience with thousands of organizations — and the fact that we believe providing quality service is a means to help you get the most out of the software you purchased from us. We simply help you select the services packages that fit your business.

During implementation, work closely with our professionals for VoIP network readiness, best-practices consulting and a successful “Interaction Center” deployment. Thereafter, we can help you integrate to third-party CRM, ERP, and database applications, embed call control into home-grown applications, speech-enable your IVR and automate your business processes, all so you can keep your customers front and center. 

Keywords: Professional Services

Other products and services from Interactive Intelligence


Support Services | Interactive Intelligence

Support Services packages additionally provide Interactive Intelligence software upgrades, updates and fixes via our secured Support Services Portal, along with knowledge access for troubleshooting, triage, tips & tricks, third-party product solutions and more.


Interactive Intelligence Services for our IP telephony products

In supporting the Interactive Intelligence solutions your organization relies on, our Worldwide Services teams work to make sure your communications platform and business processes operate at peak levels at all times. We also work closely with system administrators, users and partners to make sure they understand what makes our solutions innovative, and how to get the most out of them.