Competitive pressures have forced service providers to re-evaluate the importance of accurate and cost-effective billing of their customers. Service providers must consider their customers' payment choices in addition to system flexibility, infrastructure demands, capital expenditures, and time-to-market issues when implementing new billing systems.
Integretel's billing and support services are offered in an out-sourced, service bureau model allowing its clients to focus on building their core businesses while Integretel manages the back-office functions.
Integretel's local exchange carrier (LEC) billing services enable clients to bill telecommunications products and services on a consumer's local telephone bill. LEC billing is the most simple and cost-effective way of reaching casual service users with coverage of over 90% of business and residential consumers in North America.
Integretel's client-branded billing service, DirectIMPACT®
, provides a flexible, scaleable, and cost-effective solution that supports high volume applications and promotes brand loyalty. Flexible, laser-printed invoices provide complete control over bill presentment.
Supported through partnerships with industry leaders such as Wells Fargo and VeriSign, Integretel's Credit Card platform provides a secure, efficient payment option.
Integretel's ACH payment solution offers real-time, direct account debit capability with full validation at the time of registration. This payment option helps address consumers who lack credit cards or are concerned about their misuse.
system increases the net revenue returned to clients by rejecting high-risk or non-billable accounts. The Validation sub-system combines public and private databases to maximize effectiveness while minimizing cost.
Integretel's Pre-Pay Services support a real-time account debit platform allowing for the completion of calls by end-users on a pre-paid basis – a valuable solution for consumers with limited billing options.
Integretel provides full inquiry and customer care support with proven call centers deploying state-of-the-art call routing and distribution technologies. Inquiry & Customer Care can be fully integrated with the various billing and payment options and automatically linked to the client's facilities.
Integretel provides on-line access to a complete client reporting package through its NetIMPACT®
web-based platform. Clients can view information online or download into desktop management systems.