InQuira – Web Self Service

By: Inquira  09-12-2011

With customers increasingly going to the web first to get answers to their support questions, delivering a great online support experience has never been more important. As companies grow, they must increasingly leverage the web to cost effectively scale their support organization.

Deliver Accurate Answers the First Time

InQuira’s semantic search offers unmatched relevancy and accuracy. With a unique ability to understand the true intent behind each question, your customers will always get the most relevant answers directly from your website.

Deliver More Than Just an Answer

Provide a rich experience that does more than just answer the support question. Surround the answer with related information and cross-sell promotions that add value to each self-service interaction and seamlessly transition service calls into sales opportunities

Integrate Social Communities

Maximize deflections by turning your customers into your champions. Scale your support organization by harvesting community knowledge and build customer loyalty through customer-community development.

Supporting a Multi-Lingual Customer Base

With over a dozen supported languages, customers can ask questions and get answers in their local language. Content workflows ensure document translations to not become out of synch with the original as content is updated.

Continually Learn and Enhance the Customer Experience

InQuira Analytics diagnoses the root cause behind failed interactions and expensive escalations, identifies underperforming areas, and ensures you keep pace with new product releases and changing customer demands.


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InQuira Solutions Sales Enablement

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InQuira Solutions for Online Social Communities

With InQuira social forums build communities, engage customers with rich social media features, and foster meaningful collaboration as an integrated part of a comprehensive multi-channel support strategy. Capture valuable tribal knowledge created within community forums and reuse this knowledge across all channels such as Web Self Service and the Contact Center.


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InQuira Products – Knowledge Platform

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