InQuira Solutions for Online Social Communities

By: Inquira  09-12-2011

Social forums are a powerful way to cost-effectively scale your support organization. Despite the hype around Social CRM, support executives have struggled to derive real business value from social media channels.

Build Loyal Customer Communities

With InQuira social forums build communities, engage customers with rich social media features, and foster meaningful collaboration as an integrated part of a comprehensive multi-channel support strategy.

Drive Real ROI

InQuira automatically searches for answers within every forum post rather than relying on the community alone. Maximize deflections pushing recommended answers into the social channels.

Turn Customers into Champions

Capture valuable tribal knowledge created within community forums and reuse this knowledge across all channels such as Web Self Service and the Contact Center.

Monitor Customer Satisfaction and Be Proactive

With InQuira Analytics, you can better understand what issues customers are happy, or unhappy with, and guard against future escalations.

Other products and services from Inquira


InQuira Solutions Sales Enablement

Accelerate the sales cycle by providing rich collaboration capabilities for all stakeholders across the buying and selling team to share content, engage in structured community conversations, and access in-house experts. InQuira Sales Intel gives sales operations and management the ability to enforce best practices and ensure every rep is following the same playbook as the top performers.


InQuira – Web Self Service

Surround the answer with related information and cross-sell promotions that add value to each self-service interaction and seamlessly transition service calls into sales opportunities. With customers increasingly going to the web first to get answers to their support questions, delivering a great online support experience has never been more important.


InQuira Products – Knowledge Platform

The decision to knowledge-enable your critical business processes is an important one and you want to be sure that the solution you choose can support that decision with industry leading proven technology that is easily implemented, extensible and has a high rate of customer success.