Social forums are a powerful way to cost-effectively scale your support organization. Despite the hype around Social CRM, support executives have struggled to derive real business value from social media channels.
Build Loyal Customer Communities
With InQuira social forums build communities, engage customers with rich social media features, and foster meaningful collaboration as an integrated part of a comprehensive multi-channel support strategy.
Drive Real ROI
InQuira automatically searches for answers within every forum post rather than relying on the community alone. Maximize deflections pushing recommended answers into the social channels.
Turn Customers into Champions
Capture valuable tribal knowledge created within community forums and reuse this knowledge across all channels such as Web Self Service and the Contact Center.
Monitor Customer Satisfaction and Be Proactive
With InQuira Analytics, you can better understand what issues customers are happy, or unhappy with, and guard against future escalations.