InQuira Products – Knowledge Platform

By: Inquira  09-12-2011
Keywords: analytics

The decision to knowledge-enable your critical business processes is an important one and you want to be sure that the solution you choose can support that decision with industry leading proven technology that is easily implemented, extensible and has a high rate of customer success.

Patented Search & Comprehension Technology

InQuira’s patented natural language processing (NLP) combines advanced semantic search with contextual business information. The result is a search technology that truly understands the intent of a user’s query and in turn delivers a highly accurate response.

Built-in Community Support

People want to share and create enormous amounts of tribal knowledge. And only InQuira bridges your employees and public communities so you can easily workflow important content from public forums into valuable knowledge

Advanced APIs & Packaged CRM integration

InQuira provides a universal framework that includes UI components, core APIs and configurable integration properties for integrating with any customer-facing application. Packaged CRM integrations are available for Oracle.

Enterprise–grade Analytics

InQuira closes the loop with an enterprise-grade reporting and analytics solution that features extensive dashboards, intuitive reporting, and ad hoc investigation tools. With InQuira analytics you are better prepared understand where knowledge gaps exist, and identify factors that will improve the experience.

Keywords: analytics

Other products and services from Inquira


InQuira Solutions Sales Enablement

Accelerate the sales cycle by providing rich collaboration capabilities for all stakeholders across the buying and selling team to share content, engage in structured community conversations, and access in-house experts. InQuira Sales Intel gives sales operations and management the ability to enforce best practices and ensure every rep is following the same playbook as the top performers.


InQuira Solutions for Online Social Communities

With InQuira social forums build communities, engage customers with rich social media features, and foster meaningful collaboration as an integrated part of a comprehensive multi-channel support strategy. Capture valuable tribal knowledge created within community forums and reuse this knowledge across all channels such as Web Self Service and the Contact Center.


InQuira – Web Self Service

Surround the answer with related information and cross-sell promotions that add value to each self-service interaction and seamlessly transition service calls into sales opportunities. With customers increasingly going to the web first to get answers to their support questions, delivering a great online support experience has never been more important.