Improve Customer Service - What's The First Step

By: Innoveer  09-12-2011
Keywords: Crm, Case Management

Thanks to Innoveer’s experience with more than 1,200 CRM projects and our benchmarks of hundreds of customers’ best practices. We’ve taken all of that and distilled the findings into our CRM Excellence Framework.

During a brief workshop, Innoveer helps customers apply our framework to identify the best “what next?” step to maximize service program returns. We evaluate one, more or all of the following capabilities:

  • Services leadership
  • Experience management
  • Case management
  • Service operations
  • Service measurement

As a result of Innoveer’s CRM workshop, organizations can answer such questions as:

  • Should you create clear service tiers?
  • Define customer segments?
  • Document case management processes?
  • Better manage entitlement?
  • Align metrics with other customer-facing functions?

Keywords: Case Management, Crm

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09-12-2011

Salesforce.com or Oracle CRM Quickly Implemented For Customer Service

Using Salesforce.com or Oracle CRM On Demand, benefit from account and contact management, case management, status notifications for callers, activity management, service activity dashboards, reporting and more. During implementation, Innoveer’s team focuses on solution design, process implementation, functional requirements and rapid implementation.