iCongo, Inc. - Services

By: Hybris  09-12-2011

At iCongo, we strongly believe that technology brings great value to an organization, but we equally understand and believe in the philosophy that iCongo is a service-oriented organization with industry-leading technology that drives tangible results for its customers. We understand that it is not just about technology, but rather about the partnership that is forged and how the technology is aligned with our clients business goals to generate the right results, every time. We embrace the responsibility that we are an extension of our client's team and in that role we have the obligation to stay abreast of best practices, industry standards, security as well as new technologies.

iCongo's consultative marketing approach backed by industry best practices and creative services build revenue-driven, customer-centric and visually effective e-commerce channels

iCongo delivers up-front professional services for the set-up and deployment of your e-commerce initiatives.

Tier-1 Service Level Managed Hosting Services including network infrastructure, server infrastructure, security and auditing, 24x7 monitoring and response, off-site backup and disaster recovery services.

Support you can depend on. iCongo's 24x7 in-house support services provide customers with live person assistance focused on facilitating the continual operations of your e-commerce systems.

Through iCongo's Business Optimization Services, we are helping our customers optimize their operations and align business processes to take full advantage of new channel development, cross-channel execution, e-commerce merchandising best practices, inventory optimization and analysis, order management optimization, promotions management and more. 

Consultative Marketing Approach and Services

Designed to grow traffic, increase revenue and achieve sustainable competitive advantages for web properties and online channels,  iCongo provides strategic marketing and creative services backed by a full suite of marketing solutions.

  • Search Engine Optimization
  • Web Analytics & Business Intelligence

iCongo’s experienced Creative Services team has  extensive expertise in creative design and website navigation best practices for even the most complex sites including multi-channel and multi-site e-commerce initiatives. iCongo’s various experts and teams have years of experience working in web design, development, marketing and complex implementations.

Implementation and Delivery Services

iCongo delivers up-front professional services for the set-up and deployment of your e-commerce initiative. iCongo believes in maintaining complete control over the quality of its services and has an equally vested interest in our client’s success.

We take a firm position that all client facing resources are full time iCongo employees and we work with our customers throughout the process from project kick-off to successful go-live. Our parameter-driven platform and suite include proprietary integration tools enabling rapid deployment cycles which are industry-leading, and result in lower total cost of ownership and faster ROI for our customers.

iCongo customers run high traffic and transaction volume mission critical e-business operations. It is for this reason that iCongo provides only Tier-1 Service Level Managed Hosting Services required to ensure applications and equipment remain online with optimal performance 24-7-365.

The Managed Services provide complete end-to-end fully redundant hosted infrastructure including network infrastructure with direct access to the Internet backbone, server infrastructure, security and auditing, 24x7 monitoring and response, off-site backup and disaster recovery services.

The data center is physically secure, protecting the servers and other equipment from unauthorized access and is audited for SAS70 Type II required for Sarbanes Oxley compliance. The equipment and infrastructure supporting the data center is fully redundant and load balanced with diverse power and network connections, backup generators and air conditioning systems.

iCongo has continuous 24/7 systems monitoring and response ensuring quick response time to any problems and prevents problems from arising.

The hosting services include daily offsite backup of all system data in accordance with industry standard backup procedures.

The security infrastructure in-place offers a high level of network security ensuring the website and systems are safe from outside security threats. iCongo is PCI DSS 1.2 Compliant and undergoes on-site physical 3rd party audits as a Level-1 service provider for security controls and procedures.

Ongoing Support Services 

iCongo provides support you can depend on.

iCongo's Support Services provide Customers with 24 x 7 assistance focused on facilitating the continual operations of your e-commerce systems.

Our support model is designed to build a relationship with your team and to ensure we're there for you when you need us. We see ourselves as an extension of your team.

With iCongo, you benefit from a single point of accountability providing efficiency and speed to resolve support requests.

As part of the iCongo Support Services, you have access to an online support portal to assist in the ongoing management and tracking of your support requests.

Creating Revenue-Driven E-Commerce Operations

With a vested interest in our client’s success iCongo offers Business Optimization Services that ensure our clients are able to maximize the benefits attained from their investment. iCongo's professional services and consulting teams have deep industry-expertise backed by solid business acumen and information technology enabling iCongo to offer a full range of services that are driven by our customers business goals.

iCongo has successfully helping its clients in establishing cross-channel strategies, multi-channel retail execution, catalog management, business process review and alignment, e-commerce merchandising best practices, inventory optimization and analysis, order management optimization, launching effective online marketing campaigns, promotions management and more.