Our helpful and skilled staff will guide you through each step of the after-sale process, helping make your move to your new home an enjoyable experience.
Orientation and Pre-Occupancy Walkthrough
Before taking possession, all homeowners are taken on a detailed, room-by-room orientation walkthrough of their new home by one of our Homeowner Service Representatives. Any items needing attention will be addressed to ensure your satisfaction before you move in.
It’s also an opportunity to learn all the ins and outs of your new home including items such as warranty information, special instructions for appliances, in addition to maintenance and cleaning tips to help protect your important investment for years to come. You’ll also learn how the Homeowner Service Request process works.
All homeowners are given a comprehensive Homeowner’s Manual that provides helpful information and tips regarding the finishing specifications, amenities, maintenance and operation of many features in their new home (ie. important contact numbers, information about amenities offered, and building features such entry phone, garage access, parking, etc., property management and strata information, care and maintenance tips, and warranty information).
We’ll remind you of things to do or resources to call in preparation for your move-in. On the day of move-in, you’ll be met by your Homeowner Service Representative who’ll hand over your keys and ensure you have everything you need to help the day go as smoothly as possible.
One Year Later
We’re committed to repair or replace any defective materials in your home within one year of the date of delivery. So on your one-year anniversary, another walk-through will be scheduled and any necessary repairs will again be coordinated and addressed on your behalf.