Learn about hair:
Our manufacturer collects high quality European and Asian hair
in the world, the hair is cut off from pony tail growing for
many years. The hair after treatment processed, they are sanitary
and prevent hair tangling. We also accept customer’s hair
to make a wig or hairpiece. Human hair is natural-looking, soft-touching.
They can be colored, perm, heat-dried, and curl iron.
Our synthetic fiber hair is made in Japan. It
is a top quality fiber hair, so they are very looked like a
real hair. Synthetic hair can not be colored, perm, heat-dried,
and curl iron, BUT its color and shape can last very long time.
We mostly use three type of material: Mono, Poly, and Lace.
Mono: Fine Mono, Welded Mono.
Light material and gives you maximum ventilation. We recommend
the welded mono to people who love sports or sweat a lot.
Poly is skin looking.
It is thin. Light and comforts to your head shape.
Lace: French Lace, Mono Lace
Lace is the most delicate material. It is used to realistic
looking hairline as to be virtually undetectable that is not
the wear's own growing hair. When it is pressed on your scalp
with double side tapes, the lace completely disappears.
There is NO HAIRLINE in the front of your scalp.
Due to Federal and Provincial Health Department
Regulations regarding the sale of wigs and hair pieces no refunds
or exchanged are accepted on used items. No refunds or exchanges
on custom made wigs or hair pieces, special orders or styled
merchandise. We care about your satisfaction with our produsts
- so let us answer any questions you may have before placing
your order. One exchange per item will be allowed on limited
merchandise under certain conditions (excluding Rene of Paris,
the Aspen, C & S Fashions)
1. Unworn and unchanged merchandise will be exchanged
for equal or greater value, if the replacement merchandise is
more expensive, the customer will be charged the difference
in price and the customer is responsible for the re-shipping
charge on exchanges.
2. Merchandise returned for exchange must be in
original packaging with all original tags on it and the net
still attached. Be sure that merchandise must is not worn, brushed,
styled, changed or combed in any way and must be in NEW condition.
Any merchandise that is returned to us, which does not meet
our guideline for returnable items, will be returned back to
you at your expense.
3. Any exchange must be made within 3 days of
receipt of your order.
Please notify us by phone 604-299-6888 or toll free 1-877-299-6888
Purchases may be paid by Credit card, Cash, Interac, Money order,
or Certified check.
Credit Card: Visa, Master.(in person only)
Customer pay full price before any service for wig or hairpiece.
Money Order or Certified check.
1. Paid by money order or check in Canadian funds or US funds
2. Make money order or check payable to: Havana Technical Hair
3. Purchase paid by check will be shipped after your check is
cleared by our bank and money order will be processed immediately,
any check or credit card sale that fails to clear our bank will
result in a $35 administration fee.
1. Visit our store: 4889 Slocan Street, Vancouver.
(at Kingsway) , BC. Canada
2. Phone Order: call 604-299-6888 or our toll free number 1-877-299-6888.
Before placing your phone order, please visit our website and
get all the information and credit card information ready.
We must be received of your request to cancel your order within
24 hours of the time it was placed.
Please check the hair before doing anything to
it. Be certain that the hair texture, color, length, and quality
are what you want. We will not be responsible for the hair if
it is not in original condition. For the WET & WAVE hair
such as the French Refined and the European Wave, you may test
the Curl by wetting a small portion. Place the hair on a desk,
pull a small portion away from the rest, spray some water, and
let it soak for about 15 seconds. Hold the top of the hair while
it is on the desk and gently brush the wet portion from the
bottom and you will see it wave. Towel-dry and scrunch the hair
for the wavier look.
1. Keep the hair clean. We suggest that you wash
the hair at least once or twice a week with warm or cold water.
Please wash the hair immediately after swimming, spa, exercise,
etc. When dirt and sweat accumulate, hair tangles. Too much
leave-in conditioners and other hair care products (e.g. styling
gel, hair spray…) will create a build up on the hair and
will cause it to tangle and damage faster. If the hair feels
dry or heavy with build up. Wash it with good shampoo &
2. Before washing the hair, spray a mixture of
conditioner and water and brush the hair from the bottom up.
You must gradually wet the hair down and brush it gently before
you completely wash the hair. If the hair is very dry and a
lot of water is added at once, hair will swell up like sponge
and tangle! Therefore, it is important to wet the hair gradually
and brush it.
3. After wetting the hair, add shampoo and conditioner
and brush gently. Be sure to wash and brush the hair in one
direction. Rinse thoroughly in clean water and pat gently with
towel to remove excess water. Do not wring or twist it. It is
best to air dry on a table (but you can also blow-dry with low
to medium heat). Do not dry wig on head or stand, as it will
stretch the cap.
4. Make sure you brush the hair daily and apply
some leave-in wig conditioner so that the hair is soft and moist.
The hair spray and styling gel can create extra hold yet workable
for all types of styles. A good leave-in hair treatment can
keep the hair from drying and damage. But remember not to put
too much, otherwise, there will be a build up and make the hair
feel too heavy. If the hair has too much hair care products,
you should wash the hair completely by following steps 2 and
5. When swimming, always wear a cap to prevent
prolonged exposure to chlorine or salt water. Always wash the
hair right away with shampoo and conditioner after swimming
in both types of water. When going to the spa, the hair should
be brushed out completely and should be wrapped in a cold, wet
6. NEVER SLEEP ON WET HAIR. Make sure the hair
is completely dry before going to bed.
7. It would be advisable NOT to TINT, COLOR, PERM
or do any extra chemical processes because it has already been
treated. Please be extra careful with blonde and other light
colored hair. They are more chemically processed than the darker
hair. Therefore, we will not be responsible for the outcome.