iSupport® - Service Desk Edition

By: Gwi Software  09-12-2011
Keywords: Service And Support, Help Desk, service desk

Service desks are the main contact point for communications to the IT department. This front line is responsible for restoring services to a normal status in the quickest and most thorough manner possible. Providing the service desk with a tool to track and automate this first contact is critical; by properly recording the information, the status is clear to anyone at any point during the life of the issue.

iSupport®, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues.

iSupport Service Desk Edition is designed for organizations who adhere to IT governance best practices such as ITIL®, MOF®, S-Ox, COBIT®. This all-inclusive, fully-integrated, web-based service solution was developed with a focus on ease-of-use and overall ownership experience.

iSupport Service Desk is a highly-scalable service and support application ready to handle your unique processes and methodologies, with enhanced permissions to enable segmented user bases or departments within the same instance of the product. Our product is developed with an "out-of-the-box" ease-of-use in mind, yet is powerful enough to automate your most complex workflows and handle today's service functions

Keywords: Help Desk, Help Desk Professionals, Service And Support, service desk,

Other products and services from Gwi Software

09-12-2011

case studies

We've been using iSupport for so long, departmental accountability is just a given.. Everything we do is with an eye for automation and process improvement. ISupport allows us these abilities.. Sean Goldmann, The Fresh Market.


09-12-2011

products

ISupport Service Desk Edition is a highly scalable service and support application ready to handle your unique processes and methodologies, with enhanced permissions to enable segmented user bases or departments within the same instance of the product.


09-12-2011

customers

ISupport customers Indiana Wesleyan University and RS Medical recently created short videos showing how iSupport's help desk software has benefitted their organizations. Since 1992 iSupport Software has been providing IT Help Desk and Custom Service Solutions to organizations all over the world. Our customers cover manufacturing, education, government, communications, technology, and professional services. Cape Fear Valley Health System.


09-12-2011

iSupport® - Incident Management Edition

Designed for companies less concerned about standards like ITIL but require a full-featured incident management solution with powerful asset, knowledge, and SLA management. ISupport® is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. This robust, flexible, web-based help desk application was developed to provide quick ROI and efficiencies in your activities.