provides a safe and secure venue for GoodwillÂ® member organizations to sell donated items through an online auction. All Goodwill sellers on are independently run organizations and may have varying shipping, payment and return policies. Be sure to read the information on every auction page carefully and take note of the Goodwill seller that posted the item.
Ask questions before bidding: Know what you are bidding on. Donât assume anything about the item if it isnât stated in the description, but ask for clarification or more information. Seller can be found on every item description page on . If you do not receive an answer to your question within 24 hours, check if your e-mail program has a that may be preventing delivery.
Be aware of the payment methods a seller accepts: Not all sellers accept checks or money orders. All sellers accept Visa and MasterCard and some have a PayPal account outside of the web site. Please check the sellerâs auction page or e-mail the seller for PayPal payment e-mail address. Note: The safest way to shop on the Internet is with a credit card. In the event something goes wrong, you are protected under the federal Fair Credit Billing Act. Shopping by check leaves you vulnerable to bank fraud, and sending a cashierâs check or money order doesnât give you any protection if you have problems with the purchase.
Refunds: In general, items may be returned only with prior authorization from the seller within seven days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Returns will not be accepted without prior authorization. Please check the individual sellerâs return policy at the bottom of the item listing for specific details.