Reverse Logistics Portals and Software that improves profits

By: Globalnow  09-12-2011
Keywords: Customer Service, Project Management, Asset Management

Why use Portals to manage Reverse Logistics?

Successfully managing your key after market service functions improves your profitability and customer satisfaction.  Reverse Logistics Portals enable businesses to accomplish the above at the highest possible level.

  • timely and accurate communication among internal staff, customers and suppliers
  • immediate access to data (such as spare parts, warranty information, and asset status)
  • efficient workflow participation across all stakeholders

What we do

We provide both off the shelf portals and custom solutions that meet our client’s after market business objectives. These applications reduce cost and automate the key Reverse Logistics functions of trouble reporting, spare parts management, returns management, asset management and field services. These could be portals that reduce cost and stimulate product purchasesor complete web enablement of existing applications.

Our off the shelf Portal Suite:

  • Returns Management  - Trouble reporting and RMA
  • Spare Parts Management system
  • Asset and Contract Management system

Custom Built Solutions:

For our custom projects, we collaborate with your team to ensure there is a clear understanding of requirements before we begin significant programming. We recognize however that changes do occur and our collaborative approach to design and project management allows us to incorporate most of your changes with minimal impact to the project scope and timeline.

Our philosophy is to listen to YOU and deliver the right solution based on your needs. To meet this objective, we’ve developed our skill set across multiple proprietary and open source platforms. Our expertise includes:

Expertise

  • Operating Systems – Windows and Linux.
  • Programming – VB.Net, PHP, Java, C#, C++, XML/XSLT, HTML/DHMTL, JQuery, Others
  • Mobile – Iphone, Android, Blackerry, Windows
  • WEB Technologies – ASP.NET, ATLAS, AJAX, Others

Our Philosophy

Our focus is first and foremost to provide you with great customer service. This includes both the initial delivery of the application as well as ongoing support and enhancements. We believe great customer service includes attributes such as timely delivery, meeting commitments, being responsive to issues, availability of resources for communication and flexibility to incorporate change. Building a relationship with you based on these values is ultimately what allows us and you to be successful.



Keywords: Asset Management, Customer Service, Project Management, Reverse Logistics

Contact Globalnow

Email - none provided

Print this page

Other products and services from Globalnow

09-12-2011

GlobalNow Web Services Solutions | GlobalNow Inc

For us, great customer service for you includes meeting commitments, responsiveness to issues, availability of resources for communicating with you when requested, flexibility to incorporate change and meeting deliverables by using strong project management techniques.


09-12-2011

Global Fixed Asset Services and Physical Inventory Services

These people are qualified service technicians with skills in the areas of hardware configuration, software, telecommunication systems and other broad asset expertise. Our combination of dependable global resources and advanced reverse logistics technology allows us to service our client’s customers/assets based on business demands.


09-12-2011

IT Services for Service Logistics

We support your service logistics business through alignment of our global IT resources in the areas of Customer Data Warehouses, System Support and Channel Partner Web Management. We believe that superior customer satisfaction is primarily determined by the right combination of talent, business processes, operational procedures and management tools.