latest Guardian™ service has improved real-time situational
awareness, monitoring, and alerts to Public Safety
Answering Points (PSAP's) that want to share
resources, improve mutual-aide and speed incident
and closet-force emergency response.
HOW IT WORKS
Guardian takes static and real-time situational data from 9-1-1 Emergency Communication Center CAD systems, aggregates it into a database, applies business logic and policies based on customer permissions, and displays text data graphically. This gives an integrated view of neighboring jurisdictions, incident status and
equipment through a web-based portal that can be securely accessed from any internet enabled PC.
FlyteComms Guardian includes the ability to achieve an unprecedented level of Emergency Operations Center support by including the geospatial
mapping of critical infrastructure and supported Automatic Vehicle Locator (AVL) display information.
This new service meets the National Incident Management System (NIMS) Presidential directive for regional resource management, inventorying, mobilizing, dispatching, tracking and recovering resources over the life cycle of an incident.
AWARENESS AND RESOURCE MANAGEMENT
Dispatchers, responders, and decision makers in the field get information that is updated every 3 to 25 seconds. For the first time, all participants involved in incident management have a real-time regional view (including neighboring jurisdictions) of incidents and resources available for mutual-aid and closest-force response.
The display shows, at a glance, whether a fire station is manned or unmanned and if it is in operation on a full-time or part-time basis. The user can also see the number of personnel,
as well as the status and availability of units and apparatus.
Incident managers can ensure that the best resource is dispatched to an incident.
ASSISTS EVERY INCIDENT TEAM MEMBERCommand and Control:
Dispatchers: Guardian automatically keeps all of the public safety stakeholders in synch. 9-1-1 call center team members
have access to current CAD data, which is also published to the field, improving dispatch and response coordination.
Guardian helps with Resource Management and Decision Support by providing the real-time location and status of every incident, unit and piece of apparatus.Field Unit Commanders:
Guardian helps the Dispatcher and Field Units improve response time and assure that the best responder and equipment are dispatched via CAD to an incident particularly
Guardian is a highly affordable service that is billed annually and requires no capital expenditures, which is important
during tight budget discussions.
Unlike client/server solutions, it is a hosted application service that lets PSAPs share information without installing server software. All costs are identified before you purchase. Maintenance is included in the cost. Modular in design, agencies
can add connections to additional PSAPs incrementally, building a regional data sharing network one step at a time.
To get started, PSAP's need to:
- Establish a data feed from the CAD system to the FlyteComm service.
- Apply the business rules that determine
the information displayed.
- Train the users. The application
aligns so closely with the way the user works
today, training usually takes less than four
The Guardian graphical interface is designed to reduce
visual clutter. Users can customize or
"personalize" their mission view of the
graphical interface turning information into
intelligence for faster comprehension making and
Because FlyteComms federal customers require access to its service
during emergencies, FlyteComm has been authorized by its federal agency customers and other data providers to maintain operations during a national emergency.
This means that during a national emergency, when other services are down, FlyteComms users will be up.
SITE AND APPLICATION SECURITY
FlyteComm’s data, application, and site security meet the
requirements demanded by its Federal Law Enforcement
customers and are audited bi-annually. Because of all
the need to maintain the strictest security, specific information
will be made available as appropriate.
The Company provides telephone support and maintains 24 x 365 monitoring of its servers and processes. Established support
and escalation processes assure that the average problem resolution time is less than 15 minutes.
Guardian is accessible from any Internet-connected Windows PC running Internet Explorer 5.5 or higher and Adobe Flash v9 or higher.
To learn more about Guardian or
arrange for a personal demonstration, call