Food Service Solutions | ExaDigm

By: Exadigm  09-12-2011
Keywords: Food Service, service providers, Broadband Internet

Food Service Solutions | ExaDigm

The food service industry operates across a wide range of environments. From causal dining restaurants, to quick service; from food to-go at the drive-thru window, to curbside pickup, to home delivery; consumers increasingly expect service, convenience, and a variety of payment options with their dining experience. Food service providers are also eager to offer service and convenience whenever and wherever the customers are.

To support the food service industry and provide the most expansive and versatile suite of payment solutions, ExaDigm leverages the speed of broadband Internet access, the flexibility of wireless LAN and WiFi, and the mobility of wireless cellular.

Quick Service Restaurants (QSR)

Payment card usage in the Quick Service Restaurant (QSR) industry is rising dramatically. As consumers increasingly turn to the convenience of card payments, QSRs can see the direct impact of accepting credit and debit cards, contactless cards, gift cards and loyalty cards on their bottom line.

  • Increase sales – increase the average sale amount with customers spending more per transaction when using debit or credit cards.
  • Reduce costs – pay lower rates on transaction fees for payments processed over IP and for card present payments.
  • Avoid redundancy – integrate to existing systems, adapt to new technologies, add new hardware and upgrade software in a matter of days not months.
  • Deliver better service – transaction speeds of 2-3 seconds result in increased efficiency during the ordering process as well as increased customer convenience and satisfaction.
  • Greater customer satisfaction - customers expect to be able to use a range of card-based payment types from credit and debit, to gift cards and even contactless cards.

ExaDigm has implemented the new small purchase transaction criteria in the QSR solution, which means transactions under $25 would not require a signature, speeding up the transaction time.

Pay-at-the-Counter

Consumers expect payments at the counter to be fast and efficient, and to speed them through the payment process. ExaDigm’s Pay-at-the-Counter solution delivers the flexibility to accept a range of payment cards, including contactless, as well as offering power, speed and the security of IP.

  • Increase revenues – typically customers will spend more per ticket when paying with a card instead of cash.
  • Save money – reduce lower overall communication costs while at the same time taking advantage of lower processing fees offered for IP transactions.
  • Process transactions faster – with an IP connection transactions can be processed in as little as 2 seconds.
  • Easy-to-use system – an intuitive system that is easy for employees to learn to operate and simple for customers to use.
  • Greater customer loyalty - increase customer satisfaction and retain them longer by reducing their time at the counter and expediting them through the payment process.

Pay-at-the-Table

No longer are consumers as willing to relinquish their cards and have it taken out of sight due to the increasing concerns over card fraud and identity theft. ExaDigm’s Pay-at-the-Table solution allows customers to make payments directly at their table, while offering flexibility in communication options helping reduce costs and increase revenues.

  • Increase table turns – by processing payments directly at the table and speeding customers through the payment process, table turn is increased significantly.
  • Reduce wait times – customers no longer have to wait for payments to be processed ensuring increased satisfaction and encouraging return visits.
  • Lower operating costs – save on total operating costs by qualifying for lower transaction fees, eliminating higher communication costs and reducing the number of servers required.
  • Improve customer service – offer customers flexible payment options, ease peace of mind over card fraud, and speed their time through the payment process.
  • Reduce fraud risk – process payments without the need for customers to have their card leave their sight and reduce the incidents of card skimming and identity theft.

Pay-at-the-Seat

Introducing the latest in payment solutions for stadiums, arenas, theaters and event venues. ExaDigm’s Pay-at-the-Seat solution gives food service providers at major stadium and event venues the ability to deliver unparalleled customer convenience and increase revenues through advanced card payment technology. Consumers now have no need to leave their seats to purchase food and can do it all with a wide range of card-based payment methods.

  • Increase average sales – typically customers will spend more on food and concession items when paying with a card instead of cash.
  • Accept cards anywhere – process transactions in real-time, anywhere, at any time, through WiFi or over a range of cellular networks offering complete nationwide coverage.
  • Total customer satisfaction – with the ability to pay for food and concession how they want, customers are more likely to increase the size of orders and order more frequently.
  • Greater loss prevention – card payments offer the security and reporting that cash payments can’t ensuring the incident of fraud and loss is reduced significantly.
  • Robust mobile system – an intuitive system that is easy for employees to learn, can operate in the toughest of environments and works time and time again.

Pay-at-the-Car

With more and more consumers looking for speed and convenience when it comes to food service, operators have to offer a greater number of options in how they serve their customers outside of traditional table service. Whether it’s drive-thru, curbside pick-up, or food-to-go, ExaDigm’s Pay-at-the-Car solution enables food service operators to offer customers the ability to pay how they want while at the same time realizing the benefits of increased customer satisfaction and faster service.

  • Improve customer experience – customers never need to leave their car or have their card leave their sight, speeding service from order, to payment, to the food being in the customers pointers.
  • Expedite end-to-end service – now there is the need to only make a single trip to the car to deliver the food and complete the payment process.
  • Reduce fraud risk – process payments without the need for customers to have their card leave their sight and reduce the incidents of card skimming and identity theft.
  • Be competitively different – offer a service competitors aren’t at a relatively low cost of implementation ensuring greater customer acquisition and retention.
  • Lower operating costs – implement a solution that can move from countertop to curbside ensuring you lower equipment costs, communication costs and transaction costs.

Pay-at-the-Door

Home delivery for food service is on the rise. No longer are consumers wanting basic delivery services, they are increasingly demanding the flexibility of being able to order from their favorite restaurant and have it delivered to their door. At the same time, they want the option to pay the same way they would if they were receiving table service. ExaDigm’s Pay-at-the-Door solution gives customers the ability to pay with cards, while offering operators the security of processing real-time payments right at the customer’s front door.

  • Increase revenues – typically customers will spend more on food service delivery when paying with a card instead of cash.
  • Accept cards anywhere – process transactions in real-time anywhere, at any time, over the major cellular networks which offer complete nationwide coverage.
  • Reduce fraud & loss – by accepting card payments and eliminating the need for cash the incident of fraud and loss can be reduced significantly.
  • Deliver customers more – with the ability to pay for delivery how they want, customers are more likely to increase orders from those operators.
  • Totally mobile system – a robust and an intuitive system that is easy for employees to learn and can withstand the punishment associated with mobility.
The information in this article was current at 06 Dec 2011

Keywords: Broadband Internet, Food Service, Food Service Industry, Food Service Providers, service providers, Versatile Suite, wireless lan,

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