Increase efficiency and maximize profit & customer service
on field service jobs.
Does your business need an end-to-end service management solution? Field Service Pro takes
the intuitive time and expense capture features of Web Timesheet Entry and adds job and
activity management functionality, delivering a powerful end-to-end field service management
At a glance, field service staff can view all key details of a job, including customer and
site details, fault description, items at fault and the scheduled time and date for
repair ??? all while away from the office.
Track Inventory Issues and Swap-Outs
Parts can often be forgotten or misplaced during field service activities involving repairs,
swap-outs or warranty replacements.
Field Service Pro manages inventory movements between your vehicle, or warehouse, and the
customer's site. It goes on to record all parts received back for warranty and RMA processing.
Activities can be easily created and assigned to field service staff by users back at base.
These activities are instantly available for action by staff waiting in the field.
After the service process is completed, the customer can review the job details with the
technician and sign directly on a laptop, tablet or PDA, indicating satisfactory completion
and, importantly, their acceptance of the job.
With Field Service Pro, your team can now have access to a fast, easy-to-use tool that
mitigates the risk of errors in communication with the despatch team, enhances inventory
tracking and maximizes the profitability of your service department.
(Web Time and Expense) (13MB)