Online Self-Service, Web Self Service Software, Customer Self-Service

By: Egain  09-12-2011
Keywords: Customer Service

One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle.

eGain® SelfService™ enables organizations to provide distinctive, productive and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Powered by the patented eGain Multisearch™ knowledge access technology, innovative user interfaces such as brand-aligned avatar chatbots and UI templates, eGain SelfService brings together the power of the industry’s broadest set of knowledge access methods, federated search, process intelligence, multilingual capabilities and flexible look and feel—all behind a single search box—for distinctive, on-target self-service.

The only solution proven in the cloud or on-site for over a decade, eGain SelfService is an integral part of the eGain customer interaction hub suite, enabling full-context escalation of self-service interactions to assisted interactions.

Keywords: Customer Service

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