Live Chat Software, Web Chat, Online Chat Customer Service software

By: Egain  09-12-2011
Keywords: Customer Service, Chat Software

"eGain Live Web is a clear leader among solutions for real-time, web-based assisted customer service and support. We're proud to recognize eGain for its technology excellence with a Product of the Year Award for 2002."

- Nadji Tehrani

Live chat software

Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat is one of the most effective channels for engaging, selling to, and serving online customers. Reach out to customers—proactively or reactively—right when they need help and avoid abandoned shopping carts and half-filled forms.
opportunities when combined with companion products, eGain® Cobrowse™, a web collaboration solution, eGain® Offers™, a proactive offer management solution, and eGain® Chatbot™, a virtual assistant (avatar) solution. eGain’s chat and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels.

Provide exceptional online and mobile customer experiences

eGain Chat is designed for providing memorable customer interactions on your website and through mobile devices. Features include:
Support for most popular browsers. No client downloads required for chat.
Support for multiple languages
Chat console available as a widget for web tops, desktops, and mobile devices
Web collaboration options such as the ability to push pages and share files. Ability to cobrowse web pages and fill forms together if eGain Cobrowse is also installed
Ability to display special messages in the case of off-hour requests, waiting for agent to join chat, error during chat, exit, or abandon
Ability to make proactive offers for assistance, based on rules, if eGain Offers is also installed

Effectively handle interactions with a unified agent desktop

The eGain 360Plus Agent Desktop™ gives your agents the tools they need to serve customers in a multichannel world.

Brand and customize the chat experience

eGain Chat is meant to fit into your website. Features include:

Easily set up, route, and monitor chat infrastructure

Setting up your chat infrastructure couldn’t be easier! Administrators get a range of configuration options, which include the ability to:

Flexible deployment options

All eGain products come with the industry’s most comprehensive set of deployment options. They can be deployed in the cloud, on-site, or in a hybrid model. They are also available as risk-free SLaaS (Solution as a Service) deployments.

Keywords: Chat Software, Customer Service

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