DW Reference | Service - Customer Services: Serviceline

By: Docuware  09-12-2011

American Engineering Testing, Inc.
With the help of DocuWare, consulting engineering firm, American Engineering Testing Inc., automated its invoice approval processes, eliminating lost invoices and realizing cost savings from the ability to easily track documents through the approval process. With quick secure access to information, employee productivity has improved and document retention regulations have been met, limiting legal liability and positioning the company for future growth.
Country: USA 
Industry: Service 
Application: Accounting, Workflow  
Marsha Hadd,
Accounting Supervisor: "My staff and I can now track an invoice throughout the entire approval process. With one glance I know which invoices have been pending approval for too long and my staff can easily e-mail a higher level manager for approval. DocuWare has improved each employee’s document accountability. I no longer receive collection calls for invoices that I was unaware had been lost in our paper-based approval system."
Andreas Hofstetter,
tga consulting engineers, Munich : "Individual pieces of planning data are integrated into an easily accessible knowledge database in one centralized document pool. The desired information, a project status for example, is available in real time at the click of a button - and can be accessed wherever it is required."