service

By: Doc Jams  09-12-2011
Keywords: Printers, Ink, Toner

Q: Aren’t most printers throwaway?

A: For consumer level models, certainly.  Many printers are designed to be cheap and use a lot of ink.  Printer companies will give a machine away knowing that it will be useless to the end-user without ink or toner.  Ink and toner supplies in consumer level machines are dramatically smaller than professional level machines.  This ends up costing you and the environment a hefty sum.

Professional level machines are anything but disposable.  They are built to last, and have the low cost per page to be able to sustain a great printing atmosphere.  If you have a throwaway printer, you are likely throwing more money away than anything else.

Q: Can I repair my own printer?

A: Printer repair is like any repair, you need a small degree of mechanical skill, a positive attitude, and the need for a little adventure to tackle a repair.  You also need the right parts, and a good technical support team to back you up, that’s where Doc Jams comes in.  We supply detailed instructions with images to help you with your repair.  We also offer limited free technical support, should you get stuck.

Q: Why should I buy a Xerox Phaser instead of a cheaper printer?

A: Quality.  Xerox Phaser printers are meant to take on the daily beatings that graphic designers, engineers and other professional offices that utilize color in their daily activities dish out.  Xerox does not offer a cheap inkjet for a reason—they are in the professional printer business.  You certainly could buy a cheaper printer, but do you think that you would be getting a quality machine?

Q: Can I mix and match Phaser Ink Sticks?

A: No.  Each printer is designed to work within the temperature range of its own ink stick.  Mixing them can cause printhead issues, as well as jamming ink loaders.

Q: Are aftermarket ink sticks ok to use?

A: We feel that no current aftermarket ink manufacturer is able to offer similar quality to genuine Xerox Solid ink.  Some aftermarket companies do ok, but none are great, and most eventually destroy printheads.

Q: Is aftermarket toner ok to use?

A: Yes, as long as it is from Doc Jams.  Doc Jams only offers the highest quality compatible toner cartridges.  Not all aftermarket toner cartridges are created equal.  Many are terrible at best.  When in doubt, simply ask these three questions: Who do I call if the toner fails when I have a deadline?  Who can repair my machine if the toner fails and I have a deadline?  Are they the same company?

Q: Why solid ink?

A: Because it offers a superior image.  Especially when compared to other types of machines on a cost and quality level.  Cost per page is equal or less than laser printers and durability is dramatically better than inkjet printers.  In addition, solid ink printers offer a print with a nice sheen similar to high end photo paper, without the expense of photo media.

Q: Do you sell printers?

A: Yes.  Contact us at 1-888-362-5267 and we can discuss your needs and help you find a printer that fits your office.

Q: Do you buy printers?

A: Yes.  Contact us at 1-888-362-5267 and we can discuss what you have to offer.

Q: Do you recycle printers?

A: Absolutely.  Doc Jams does everything it can to limit the amount of resources that are wasted and taken to landfills.  From parting out machines, to separating the metals and plastics, you can be sure that Doc Jams is doing what it can to make sure we can print tomorrow in a beautiful world.  What good is color if the sun can’t shine?

Q: Why is ink so expensive?

A: This question can be answered many ways.  Printers need ink like cars need fuel.  Some printers are very efficient, and some printers are ink and toner hogs.  Generally speaking, the more expensive the printer, the more efficient it is.  That is a very solid rule with Xerox Phaser printers, and most other brands follow that principle.  If you are buying ink more than once a month you may be costing yourself too much money.  Call Doc Jams and let us identify how to help you save on ink and toner costs.

Q: Where are you located?

A: We are located in the capital of Wisconsin in beautiful Madison.  Madison, Wisconsin is situated in scenic Dane County.  Our address is 4611 Dovetail Dr. #1 Madison WI  53704.  We offer onsite printer service and repair for the southern half of Wisconsin and Northern Illinois.  Franchise opportunities are available anywhere in the US.

Keywords: Ink, Printers, Toner, Toner Cartridges

Other products and services from Doc Jams

09-12-2011

Toner, Ink & Supplies - Doc Jams Printer Repair, Toner & Supplies – Madison, WI

Many office machine vendors take this one more step further and attempt to offer free office machine service if you purchase their remanufactured toner cartridges. If you purchase consumables from a company simply because they offer free service when you do so, you may be getting exactly what you paid for.


09-12-2011

Current Office Machine Trends - Doc Jams Printer Repair, Toner & Supplies – Madison, WI

So many companies are now offering alternatives to HP toner cartridges that to make a blanket statement that all of them are unequal is simply too vague to judge. So if an unskilled worker puts faulty or worn parts in a cartridge in the back of his dusty garage and attempts to sell it as equal to OEM quality. They site 4 reasons why their cartridges are better than the other brands available.


09-12-2011

Cost of Office Machine Ownership

We did this for a couple reasons: 1- we need to keep up on what the option of jumping in a car and hitting a store for printers and toner really costs in time and money, and 2- we are often gluttons for punishment, as we will further illustrate. He is having an in-depth discussion with some potential customer about the merits of her credit card and how the machine is not agreeing with her interpretation of valid credit.