Speak With a Real Person (During Normal Business Hours)
Call us toll free for orders, information or service. Hours of operation: 9 AM - 5 PM Monday through Friday, 10 AM - 4:30 PM Saturday, Closed Sunday (Central time zone; observing daylight time in season).
- Call Toll Free: 1-888-8-GUSSET (1-888-848-7738)
- Local (Middle Tennessee): 1-931-670-3589
Use the Postal Service
- Our Mailing Address: 10296 Highway 46, Bon Aqua, TN 37025
Visit Our Company Store
Product Availability, Shipping and Returns
Most items ship within 2 business days via Priority mail.
We will send you an e-mail message when your order has actually been shipped. Size and product availability is updated regularly, but sometimes we will be out of stock on an item for a short while. Rest assured your credit card will not be charged until we actually ship your order. We will let you know by e-mail or telephone if the product you ordered cannot be shipped promptly.
Canadian Orders: Orders are shipped USPS Priority Mail. Canadian customers are responsible for C.O.D. Customs fees and taxes. Please allow extra time for your shipment to arrive. All prices listed for Diamond Gusset Jeans on our web site are quoted in US dollars. Your credit card company will adjust the amount you are charged according to the prevailing currency exchange rate.
We only accept orders from the USA or Canada to destinations in the USA or Canada.
It is our normal policy that if you are dissatisfied with an item, you may return it within 30 days, provided it is in the original condition, with the original manufacturers tags attached, and you have not washed the item. However, when multiple pairs of jeans are ordered, for the purposes of trying them on, we do not cover the expense of return shipping the unwanted items.
Customer Feedback, Ratings and Testimonials
Every Stitch Guarantee
Diamond Gusset Jeans are covered by a 90 day materials and workmanship guarantee. If you believe you have a defective item, please return it to us, as outlined in our guarantee:
We understand you expect quality for your money. You want jeans that will be long lasting and durable, and keep looking good. That's why we guarantee our Diamond Gusset Jeans for 90 days. Our warranty states that if either the workmanship or materials in a pair of Diamond Gusset Jeans is defective, return it to us WITHIN 90 DAYS OF PURCHASE and we will replace it or refund your money.
This warranty is void if the garment has been subjected to abuse, accidental damage, or excessive wear.
Methods of Payment
We accept Visa, Mastercard and American Express cards online. Gift certificates in $50 and $100 amounts are seasonally available and may be redeemed by phone or in person.