Decware products come
with a 30 day money back guarentee that you will be more than satisfied
with your purchase. If you are not completely happy with it, return it
in it's original packaging (if possible) to: DECWARE - 75 S. Riverview
Dr. - East Peoria IL 61611 and include a memo with your name and
reason for return. All returns are subject to a 10% restocking
fee. Any damage to the item caused by customer or by transit to
us will be repaired and deducted from the refund.
During your 30 day
trial, if your unit has a technical difficulty from being abused during
shipping or for any other reason, we will cover the cost of shipping
back to us, repair or replace it and return ship it to you with a new
30 day trial.
All cancelled orders
will be charged a 10% restock fee - no exceptions.
Decware is the only authorized repair center
for Decware products. Even if you purchased a Decware product
used from someone else, this is still the best and least expensive
place to have your baby repaired. People who purchase a used Decware
product and send it in for repair or upgrades will automatically have
the lifetime warranty transferred from the original owner to them at no
REPAIRS FOR ORIGINAL OWNERS:
Original owner's of decware products will
have all repairs that were necessitated from defects in material or
workmanship covered under warranty. This does not include
shipping or new shipping cartons.
Warranties are granted to the original
purchaser and are non-transferrable unless the following procedure is
| | TRANSFERRING
A) The original
purchaser must send the unit back to Decware.B) We will unpack it, check for damage.C) The unit will be dissassembled and run through our final QC process
as if it were a new product. If any repairs are needed that fall
warranty, they will be done at no cost. If any repairs are needed
do not fall under warranty, the sender (original owner) will be charged
accordingly.D) The unit will be re-boxed and shipped to the buyer as 100% working
and to spec.E) A $75.00 bench fee plus packaging and shipping will be charged per
unit.F) Tubes must be sent from the original owner to the buyer
We will not accept tubes with the product, nor ship those tubes to the
buyer, nor be responsible in any way for the performance of said
tubes. We recommend the buyer purchase the stock Decware tube
compliment when the unit is here for inspection at which point we will
ship the new tubes to the buyer.
IF YOU NEED TO
SEND ANYTHING TO DECWARE FOR SERVICE, INSPECTION OR MODIFICATION PLEASE
PRINT THE FORM BELOW AND INCLUDE IT WITH YOUR ITEM. IT GREATELY
EXPIDITES THINGS. Repairs are always given top priority.
and print this:
DECWARE / High Fidelity Engineering Co.
75 S. Riverview Dr. East Peoria IL
(309) 822 5255
Decware is a trademark of High Fidelity
Copyright © 1996 1997 1998 1999 2000
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
by Steve Deckert