We are happy to provide installations on all
the electronics we sell. An outdoor, driveway between our shops provides the
necessary environment for doing turn-key work. One benefit of having both the
retail showroom and the installation facility in the same location is that we
get to take units out to the boat, and move items around without actually doing
any permanent installation. By so doing, we can check for glare, compass
problems, interference with view, EMI (electrical interference between devices),
and overall appearance and balance of display.
Our install rate is $85.00/hour, and we have
all the power equipment to make the most of this time. There is also a complete
woodworking shop here to do custom bezels, and paneling.
All wiring is completely bound with tie
wraps, or other bindings to insure that it stays in place, and contributes to an
overall, neat appearing install. When the work is completed, the owner is given
a run through of the operational side of the installation.
When we anticipate a conflict between
devices, we try to present the issue as fairly as possible, to help decide if
these issues can be solved or tolerated.
Whenever it isn't possible to bring a unit in
to the shop for repair, we will service it in the field. Our standard hours
are 8-5 Monday through Friday. Arrangements can be made to meet vessels after
hours. Our insurance limits our service work to docked vessels only, (no
offshore or moving vessels)
Our trade area is from Victoria, TX to New
Orleans, LA. Our insurance is normally adequate to cover any commercial site,
however, some places require clearance 24 hours before plant entry, therefore to
avoid delays, please check in advance with the dock.
If the work site requires special equipment,
please let us know before we leave to make sure that we have everything needed.
Most places require steel toe boots, safety glasses, and some require Nomex
clothing. Almost all the places require a familiarization with the company's
safety procedures and drills.
Equipment that we work on includes but is not
necessarily limited to: Radar, radio communication equipment, plotters,
navigational electronics, weather instruments, autopilots, satellite
communications and television, and intercom systems.
Our rates are: Straight time for inland
vessels, shop work, and travel $85.00/hr for one tech, $100.00/hour if the work
requires two techs and overtime is accrued at the rate of 1.5 X S.T. ...For
High seas work, the rate is $90.00/hr with overtime accrued at the rate of 1.5 X
S. T. Time is figured from leaving our shop, to return. Mileage is charged at
$1.00 per mile from leaving our shop, to return.
All repair warranty is for 90 days, limited
to the work and materials originally done, FOB, our shop, Port Arthur,
Texas. Any warranty on specific components is limited to the manufacturer's
original warranty. It is the responsibility of the customer to retain the
original bills of sale in order to have us process the warranty claims. We can
contact the manufacturer of your equipment for you, to verify the warranty
Bench work is any work that is brought in to
our location, either through the front door, or in a boat on a trailer outside,
or in the water in our stall outside. Standard time and materials apply to all
repairs, unless quoted in writing.
Normally water damaged items will not be
repaired or attempted, since it is almost impossible to predict the outcome. We
will open the unit up and show where the problem is, and then the owner can
decide what to do. The minimum charge to place a unit on the bench and examine
it is $20.00.
All bench work is billed at the rate of
$85.00 per hour. We will make every effort to get to the repair in the
following order of precedence:
1. When a vessel is interrupting
its normal commercial routine, in order to get a unit serviced, i.e. it is tied
to the dock awaiting the return of this item, it is given first precedence.
2. When an item was purchased
through DBS, and a problem needs to be addressed right away, we will take care
3. All other service orders will
processed in the order that they were brought in.
Warranty work: All warranty work states that the unit is to be
returned to the point of sale, with the exception of radar. Manufacturers put
certain limitations on the maximum that they will pay for warranty work.
Normally we can do the warranty work on anything in our shops, and the
manufacturer will fully cover the repair. If the repair is going to exceed the
maximum allowed by the manufacturer, we will contact the customer and decide
whether to send the unit back to the factory for repair, or if the customer
needs the unit right away, whether he will pay the difference. Warranty work on
items not purchased at DBS are taken on a "case by case basis", the limiting
factor being whether we have time and personnel available, so as not to
disappoint our regular customers. Radar warranty work requires travel, and
some manufacturers allow a modest amount of travel time. It is important to get
the warranty dealer nearest the vessel at the time, to minimize the travel.
It is the responsibility of the customer to
provide verification of warranty status, such as an original receipt, or if it
was purchased at DBS, the approximate date. Manufacturers sometimes require
that a warranty card be submitted before they will honor warranty claims. Any
customer installed unit will have the installation examined to determine if
correct electrical procedures were followed.
All repair work is guaranteed for 90 days,
limited to the actual repair. Subsequent problems not related to the original
repair are not covered under this guarantee.
Items that have been repaired are placed for
pickup in the front office. If an item is not picked up in 60 days or other
arrangements made, a certified letter will be sent, prior to disposing of the
item for costs.
Major credit cards are accepted, as well as
cash or check with identification. Until payment clears, ownership of the parts
used is retained by DBS,
Consumable items such as
fuses, tubes, magnetrons, and so on, have no warranty.