Management Systems | Metaswitch

By: Data Connection  09-12-2011
Keywords: customer support, Alarm Monitoring, Monitoring Systems

At the core of every Metaswitch network, the MetaView Network Management System (NMS) provides unified management with an easy-to-use graphical user interface.

Providing a consolidated window into the entire Metaswitch product range, including MetaSphere, CommPortal, Universal Media Gateway and Media Resource Server, MetaView significantly enhances your ability to reduce operational costs even as you introduce compelling new services into your network.

MetaView NMS simplifies the management of your network through close integration with all members of the MetaView family. Family members include:

  • MetaView Web – An intuitive web-based subscriber-management suite, specifically designed around the needs of your provisioning and customer support staff.
  • MetaView Explorer – A powerful Java-based client that significantly enhances your ability to reduce operational costs even as you introduce compelling new services into your network.
  • Service Assurance Server – Advanced diagnostics platform that helps your technicians to diagnose many common configuration, network and interoperability problems, saving you time and money.
  • Voice Quality Monitoring – Network-based system for monitoring the quality of calls traversing your VoIP network that enables you to more easily diagnose the cause and remedy for quality issues.
  • SIP Provisioning Server – A revolutionary multi-tiered approach to the provisioning and management of subscriber SIP devices.

Powerful Management Tools

At the core of every Metaswitch network, the MetaView NMS provides provisioning, configuration, fault reporting, statistics and trouble-shooting services across the entire Metaswitch product range.  Designed to help you minimize your operational costs, MetaView offers management capabilities that are powerful and intuitive.  It offers a choice of user interfaces and a number of unique capabilities that address the particular challenges of trouble-shooting, device configuration and service quality control:

  • Provisioning and Configuration – MetaView supports different provisioning practices, via MetaView’s own user interfaces–MetaView Explorer and MetaView Web – or through integration with an Operations Support Sstem, using MetaView APIs.
  • Problem Management – MetaView manages alarms and logs and supports integration with external alarm monitoring systems using standard protocols.
  • Accounting – MetaView stores statistics in an open database (enabling you to perform your own custom analysis) and outputs billing data in industry-standard formats.
  • Security – MetaView manages user login credentials and privileges and records audit trails of all configuration changes, providing a secure and customizable framework for access control and management.


The MetaView platform is based on a three-tier architecture, comprising

  • the network elements being managed
  • the MetaView Server, an aggregation entity which manages the multiple network elements.  MetaView Server presents an upstream SNMP/Corba interface to MetaView Explorer, MetaView Web clients and third-party OSS, billing, and network monitoring platforms such as IBM Tivoli Netcool.
  • the MetaView clients, including Metaview Explorer and MetaView Web.

In addition, the platform enables your subscribers to self-select and initiate new services via the CommPortal™ Web interface.  To assist you in supporting customers using CommPortal, a service provider login feature allows your customer service representatives to access and modify CommPortal settings on behalf of a subscriber.

Integration and Billing

MetaView can be readily integrated into third-party OSS, billing and network management systems via

  • a Corba programming interface encapsulating the underlying SNMP MIBs
  • a northbound SOAP/XML interface.

External billing / mediation systems are easily integrated since the MetaSphere Application Server generates industry-standard AMA-format (GR-1100 / GR-1343) Call Detail Records, accessed by secure ftp.

Keywords: Alarm Monitoring, Alarm Monitoring Systems, Audit Trails, customer support, External Alarm, Graphical User, Media Resource, Monitoring Systems, network management system, Powerful Management Tools, Problem Management, Reduce Operational Costs, User Interfaces, Voip Network,

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