Microsoft Dynamics™ CRM Solutions
- Customer Service
Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with a native Microsoft Office Outlook experience -- Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes, because it is a system everyone will use. A critical success factor in a CRM implementation is maintaining quality data, and continually updating contact records throughout the lifecycle of a prospect, customer, employee, business partner, or vendor. Microsoft CRM works out of Microsoft Outlook, so your staff doesn’t have to juggle multiple applications or remember to open their CRM system to update data. Everyone is familiar with the user interface so data gets updated naturally and easily.
Microsoft Dynamics CRM Sales…
Create demand and generate new business - No matter how complex your sales process, Microsoft Dynamics CRM can help you quickly qualify sales leads and opportunities, streamline your sales strategy, and provide your force with the critical customer information they need to make the sale. Getting all of your sales users working from the same system means that you can build a repeatable sales process, effectively manage your sales pipeline, and ultimately drive more revenue into your company.
Microsoft Dynamics CRM Marketing…
Generate repeat business and increased results – The detailed reporting and analysis tools built into Microsoft Dynamics CRM give you unrivaled insight into your customers' unique needs and preferences. Create marketing lists and run marketing campaigns. Focus your marketing efforts with this increased insight for higher ROI and better forecasting.
Microsoft Dynamics CRM Customer Service..
Provide more value to your customers – Imagine a company where everyone who talks with the customers has access to the right answers. By helping you stay on top of customer service, track issues, and coordinate services, Microsoft Dynamics CRM helps you offer the high-quality, personalized service that keeps customers coming back.
Microsoft Dynamics CRM Analytics…
Capture timely and actionable insights into your business - Information you can understand and put to work quickly is key in your competitive world. Microsoft Dynamics CRM uses predictive analytics to turn your data into actionable knowledge, from prioritizing leads to recommending strategic cross- and up-sell opportunities. You can even combine data with integrated workflow to respond in real-time to your business changes. Sales reps can see how their pipeline changes as they work with their opportunities and can see moment by moment how their actual performance measures up to goals set by Sales Managers.
Microsoft Dynamics CRM Automation…
Share information across your organization for productivity - Collaborate at every level and give everyone access while keeping an optimum level of productivity and efficiency. No more circulating memos, duplicating information, or creating islands of disconnected data. Microsoft Dynamics CRM empowers a more consistent, productive company.