CRRC Technologies Inc. - Service and Maintenance Solutions
Customer Service, Accounting
Manager by Technisoft Pty Ltd, a Sage Software Endorsed Solution
Service Manager is a multi
award winning software solution for Service, Job Cost and Maintenance
industries. Service Manager is fully integrated to the Sage Accpac ERP
accounting suite providing true accountability from a central point to
help you manage the resources, products and services your business
Communicate with your
employees or customers from anywhere day or night using wireless PDA,
mobile/cell Phone or Notebook technologies or via the internet in order
to save time, lower expenses, monitor profitability, increase
productivity and most importantly, improve customer service and
Service Manager will
accommodate your workflow today and can be easily tailored to grow with
your business into the future.
Whether for your own
internal operations or for commercial operations, if you are involved in
contracting, job cost management, preventative maintenance or general
equipment servicing, then your business can benefit by deploying a
Service Manager solution.
For more than twenty one
(21) years Technisoft has been committed to exceeding our customers
expectations and adding value to the communities we deal with.
- Create and manage
templates, quotations, jobs, projects, Invoices, Credit Notes, Cost
Only entries, requisitions, purchases, receipts, and issue
parts/stock, labour and other services and track budgets and
profitability. Includes multi-currency and Service Center/Branch
- Schedule jobs,
employees/contractors, tasks, equipment and other resource. View
workloads, plan ahead, allocate and reschedule resources, record
time entries,and manage conflicts.
maintenance functions allow you to create task and service
activities based on conditions, meter values and schedules. Assign
resources, take measurements/meter readings, and predict maintenance
loading and material requirements.
- Tracking of serialized
inventory and equipment (includes equipment transfers, warranty,
RMA's, symptoms, faults and solutions, rentals, returns/ exchange
rotations, history, life cycle profitability).
- Create Service/Site
Level Agreements, Warranty and Meter Agreements, including
preventative maintenance to monitor and support your customers with
definable response prioritization, parts/service cover, profit
- Employees can modify
and create jobs via the internet using the Employee Portal or let
your customers save you time and money by logging jobs and viewing
information via the Customer Portal in a self service process.
- PDA and Notebook field
solutions fully integrate online (real time) or offline (full sync
up process) allowing employees to stay in touch with the office and
update jobs and tasks as they are received and the work is
, Customer Service