Craden customers can expect a higher level of quick response service from
We can provide factory service, spare parts, technical support, technical
and operator's manuals
Printer and spare parts sales are available 24 hours a day via online
The telephones are staffed Monday through Friday 8:00 AM - 5:00 PM, eastern time
(US & Canada - UTC -05:00).
Technical Support is available 24/7 on the web using our technical
See the links on the left navigation bar for options.
Technicians are available for phone consultation 8:00 AM - 4:30 PM
Craden technicians continually update service bulletins with pertinent
for users. The most significant user issue is
the use of generic ribbons in a DP9
printer. Most generic ribbons do not fit the DP9 properly and
problems (and damage) appear to be printer issues. .
Factory service is available for Craden printers at
a flat rate plus parts. In many
cases part inventories for DP6 & DP7
printers are dwindling and some parts
may no longer be available. In some cases, factory repair
services are an
alternative. To arrange for service, click the link above for more
Need a resource for training on Craden printers? These pilot videos enable
to provide our customers with an audio-visual training technique.
Craden provides Windows® 32-bit drivers for
all operating systems from
Windows 95 forward for DP7, DP8 and DP9 printers. 64-bit drivers are
available for DP8 and DP9 for Windows® Vista and 7.
Craden provides more complete technical information on our products
than any competitor anywhere. Please take a moment to peruse the
many offerings including technical manuals, teller training guides,
troubleshooting information and video training on this web site.
Download the Quick Start Guide shipped with each printer or the Training Guide used to train tellers and help desk personnel.