consumer support

By: Convergys  09-12-2011

Need assistance responding to consumer requests? With our Home Agent Solutions, we leverage the latest technology. Our agents are closely integrated, monitored, and indistinguishable from an agent sitting in a contact center.

The flexibility of agent scheduling, coupled with better-qualified agents from an expanded labor pool, results in a more cost effective and versatile agent solution. Our security, training, coaching, and quality practices provide you and your company with a service you can be confident in and that offers improved agent productivity and customer satisfaction, guaranteed!


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09-12-2011

b to b support

Discover the many benefits others realize by having Convergys serve as a seamless extension of their business sales force. Analytical & business intelligence tools for improved sales planning and results. Need to expand the reach of your sales force, yet still reduce costs. How We Serve Your Business Customers.


09-12-2011

technical support

Since Convergys has no geographical limitations to find technical support home agents, we can ensure they have the skills needed to support the most complex technical products, even if advanced education, like an engineer, or certifications is required.


09-12-2011

Convergys Solutions - Customer Solutions, Multichannel Interaction Solutions, Smart BSS Solutions, and Customer Experience Analyt

Our Customer Solutions, Multichannel Interaction Solutions, Smart BSS Solutions, and Customer Experience Analytics & Services provide practical answers to critical business challenges - we?ll help your business thrive. Perhaps more than any other factors, customer relationships have the power to drive results.


09-12-2011

Convergys Customer Service Solutions - Customer Service Call Centers, BPO Call Center, Outsourcing Call Centers, Outsourcing Cust

We can enhance your customer's experience, satisfaction and expand their lifetime value. Delivering positive customer experiences is what customer service is all about. Positive experiences lead to a lasting relationship.