consumer support

By: Convergys  09-12-2011

Need assistance responding to consumer requests? With our Home Agent Solutions, we leverage the latest technology. Our agents are closely integrated, monitored, and indistinguishable from an agent sitting in a contact center.

The flexibility of agent scheduling, coupled with better-qualified agents from an expanded labor pool, results in a more cost effective and versatile agent solution. Our security, training, coaching, and quality practices provide you and your company with a service you can be confident in and that offers improved agent productivity and customer satisfaction, guaranteed!

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b to b support

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Since Convergys has no geographical limitations to find technical support home agents, we can ensure they have the skills needed to support the most complex technical products, even if advanced education, like an engineer, or certifications is required.


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