b to b support

By: Convergys  09-12-2011
Keywords: Customer Service

Need to expand the reach of your sales force, yet still reduce costs? Discover the many benefits others realize by having Convergys serve as a seamless extension of their business sales force.

How We Serve Your Business Customers

To ensure that we address your specific business customer service needs, we partner with you to gain a thorough understanding of your business. We become a true extension of your sales force and sales service center and an active participant within your organization.

Whether automated or agent supported, our tailored inbound and outbound B2B sales & service programs offer:

  • Experienced, expertly trained inside sales and support professionals
  • Powerful sales management & CRM platforms for a complete customer view
  • Analytical & business intelligence tools for improved sales planning and results

Keywords: Customer Service

Other products and services from Convergys


technical support

Since Convergys has no geographical limitations to find technical support home agents, we can ensure they have the skills needed to support the most complex technical products, even if advanced education, like an engineer, or certifications is required.


Convergys Solutions - Customer Solutions, Multichannel Interaction Solutions, Smart BSS Solutions, and Customer Experience Analyt

Our Customer Solutions, Multichannel Interaction Solutions, Smart BSS Solutions, and Customer Experience Analytics & Services provide practical answers to critical business challenges - we?ll help your business thrive. Perhaps more than any other factors, customer relationships have the power to drive results.


Convergys Customer Service Solutions - Customer Service Call Centers, BPO Call Center, Outsourcing Call Centers, Outsourcing Cust

We can enhance your customer's experience, satisfaction and expand their lifetime value. Delivering positive customer experiences is what customer service is all about. Positive experiences lead to a lasting relationship.


consumer support

The flexibility of agent scheduling, coupled with better-qualified agents from an expanded labor pool, results in a more cost effective and versatile agent solution. Our agents are closely integrated, monitored, and indistinguishable from an agent sitting in a contact center. With our Home Agent Solutions, we leverage the latest technology.