Contract Genie Features
Contract Genie Features
- Documents telephone transactions Complies with FTC telemarketing Sales Rules
- Record any part of a telephone conversation
- Control recording from any touch tone phone
- Voice recording includes date and time stamp
- System generated I.D. number for easy, instant retrieval
- Completely digital system for high quality voice recordings
- Daily backup of system
- Records stored in a secured systems environment
Full List of Contract Genie Services
Standard Digital TPV
Recording and Playback . Clients call Contract Genie’s main number to
record and playback verbal recordings. Requires
use of account number and access code. All
recordings available for playback via web or touch tone phone.
Direct Line Access
(Express TPV Recording). Clients dial an
exclusive number linked to their account to make verbal recordings. No entry of account or access number required. This saves time making recordings and allows
access from PBX and digital line phone systems where touch tone control is often lost
after making third party call transfers.
IVR Services . Let
Contract Genie automate your script to improve accuracy and overall quality assurance of
your telephone representatives. Operators can
monitor the progress of the recording and enter the call in progress for clarification
purposes. Very helpful in meeting today’s tougher regulatory criteria.
Broadcasting/Auto-Dialing . Contract Genie
can auto-dial your contact database to drive calls to your call center locations. Varying greetings can be played to answering
machines or live answers. We can
direct-connect interested parties to your call center.
Conferencing . Do all your conference
calling through our clear connection service. We
offer reservation-less conference calling as well as operator-assisted calls for much less
money than major providers. We also offer
Voice Mail Service . Contract
Genie provides voice mail box service, including email delivery of voice mail messages at
lower rates per month than other providers to most areas of the country. We offer wholesale accounts at a lower cost per
1000 boxes than any other provider.
Switching/After-Hours Call Centers . In
certain applications your 800 calls can be routed into our switch, which enables call
centers to handle TPV campaigns they otherwise could not because their equipment doesn’t
provide access to an outside line to record. Clients
can also direct after-hours calls to other call centers.
Contract Genie provides anonymous employee and manager survey services to
several national restaurant chains who use this valuable input to help improve overall
company performance and profit.
Contract Genie Benefits
- Contract genie provides verification of a demand draft transaction. It can be used as a
verifiable authorization for automatic payments drawn directly on a customers
checking, savings, share or similar account. In addition this authorization serves to
protect the bank from bearing the loss of a disputed draft.
- Higher close rate. No risk of losing sales due to delays while waiting for a signature
confirmation via fax or mail.
- With contract Genie you only pay for what you use.There are no fixed costs, so your
capital is free to work for your business in other ways. Compared to systems that can cost
you tens of thousands of dollars up front, Contract Genie costs you only a nominal one
time set up fee.
- Instant access, you can retrieve Contract Genie recordings for up to 36 months. Records
are stored online for four months allowing instant access from any touch-tone telephone.
Permanent storage is available.
- No special equipment is required. Any touch-tone telephone can be used to access the
Genie. There is no equipment to buy, install or maintain.
- No systems personnel needed. Most in-house systems available today require specially
trained technical personnel that can add greatly to the cost of the system. Contract Genie
eliminates the need for any in-house technical personnel.
- No storage requirements. Unlike other recording systems, no space is required for
cassette tapes, or other media. And there is no need to catalog and keep track of your
recordings. All you need is the Contract Genie ID number provided at the end of every
- Unlimited expansion. Easily adapts to peak periods of activity and special
clients/projects without fixed expenses.