BPO is the contracting of a specialized service provider to take responsibility of critical and/or non-critical enterprise processes. Conectys runs selected business processes on behalf of your organization.
We design, build and run dependable, flexible and cost-effective solutions for back office operations for leading global organizations. Thanks to our customers from different industries, we have established a track record in delivering a diverse set of high-quality customized services with high, measurable added value.We have proven capability in building long-term relationships with customers in Financial Services, Retail, High Tech, Market Research, Consumer Electronics, Telecommunications, Industry and other business sectors.All BPO programs are built on three essential foundations:People
Training, developing and retaining people with the right skills is key to the success of any Business Process Outsourcing program.Process
Prior to the launch of a BPO program, we co-develop a detailed ‘Program Manual'. This consultative phase is fundamental to any BPO engagement. This manual contains the documented Processes, Methodologies, Tools descriptions, contact points, reporting agreements and other critical elements for the successful operation of the program. A BPO project can only be successful if it is properly documented by experts with prior BPO execution expertise.Technology
Technology is another critical component of any outsourcing operation. We equip our teams with knowledge bases, document collaboration platforms, real-time monitoring and logging environments, multi-channel communication tools, all seamlessly integrated with customer specific tools.
A last important component of a BPO program is frequent and open communication.
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