Clarity Dialer Edition

By: Clarity Ag  09-12-2011

Call centers benefit from the Clarity Dialer Edition by the automation of routine tasks, by an optimum capacity utilization of the agents and by saving costs for personnel, telecommunication and others for all telephone campaigns.

The Advantages of the Clarity Dialer Edition:

  • The Clarity Dialer Edition identifies connected answer machines (or fax machines) automatically and will call, according to the presetting, the phone number again at a later time without an agent having to look after it.
  • Intuitively usable user surface for agents and administrators respectively. An assistant is guiding you when you set up a new campaign or edit an already existing one; you can import contact data from data bases and from CSV-/Excel data files.
  • Apart from ISDN and analogue telephony, the Clarity Dialer Edition also supports the Voice-over-IP protocol SIP, by which you can carry out worldwide campaigns cost efficiently and multimedia-based.
  • Concerning long-distance calls, the system takes time zones into consideration and also manages exclusion lists.
  • The solution provides revealing statistics and information for the analysis of the campaigns – including data concerning the efficiency of the agents, results of the calls and the development of the address supply.
  • Functions for active or passive training make it possible to train agents, to react to inquiries or to guide the call unnoticed by the conversation partner.
  • Quick job training by a high user friendliness of the solution.

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Other products and services from Clarity Ag


Clarity Business Edition

Our system combines the telephone and the computer into an efficient platform which is suited for large enterprises as well as medium-sized and small enterprises – with a positive effect on service, competitiveness, cost reduction and business success. The Clarity Business Edition is the professional telecommunication system for the automation and the management of all telephonic business processes.


Clarity Call Center Edition

All of them use the Clarity Call Center Edition to handle their speech communication cost efficiently: at the switchboard, hotline, helpdesk and competence center or also in new subsidiaries. This is why, apart from professional call centers, many other companies and organizations are using the Clarity solutions – financial service providers as well as emergency control centers.



With our user-friendly “editions” for call center and business telephony, we offer you a software-based solution which will allow you to greatly increase the quality and efficiency of voice communications in your company – without increasing the costs.