Other Services

By: Chemtrec  09-12-2011

In addition to USA + Canada Authorization and Global Authorization, which grant the registrant the right to portray the CHEMTREC phone number(s) on their shipping papers, many companies have enlisted CHEMTREC’s resources, particularly its 24-hour Operations Center staffed by trained and experienced specialists, to provide custom services. Examples of custom services include:

  • Incident Logging Services – CHEMTREC will answer non-emergency calls and record limited incident details and direct the information to the correct business unit within the company. Companies use this service to be notified of pre-incident exposures needing redress or to perform data-mining analysis seeking patterns of flaws suitable for process review.
  • Non-Emergency (Technical) Response Protocol – CHEMTREC will serve as the company’s 24-hour response center, providing callers with information pertaining to specific consumer-related questions regarding the company’s product(s) using information provided by the company.
  • Non-Emergency (Technical) Call Management Services – CHEMTREC will serve as the company’s 24-hour response center, handling calls including minor incidents, customer service calls and general inquiry calls.

Other products and services from Chemtrec


Global Authorization

Global Authorization with CHEMTREC authorizes shippers of dangerous goods the right to portray the CHEMTREC phone number– or any number directed to CHEMTREC’s call center – on shipping documents, Material Safety Data Sheets and hazard communication labels.



The silo was filled with a fertilizer made from wastewater biosolids that heats spontaneously when stored in silos if it is not kept circulating with augers inside the silo. They had put me in contact with the Battalion Chief of another city’s fire department who had previous experience with fires involving the same organic fertilizer.


USA + Canada Authorization

According to the U.S. Department of Transportation regulation 49 CFR § 172.604, "A person who offers a hazardous material for transportation must provide an emergency response number, including the area code or international access code, for use in the event of an emergency involving the hazardous material..


Products & Services

CHEMTREC's resources provide registrants with an extensive set of response capabilities which help to quickly mitigate incidents involving dangerous goods, as well as the telecommunication connectivity necessary to link to even the most remote contributor of those resources. Whether you are a manufacturer, shipper, consignee, or carrier of hazardous materials or dangerous goods, you can benefit from CHEMTREC's services.