In addition to USA + Canada Authorization and Global Authorization, which grant the registrant the right to portray the CHEMTREC phone number(s) on their shipping papers, many companies have enlisted CHEMTREC’s resources, particularly its 24-hour Operations Center staffed by trained and experienced specialists, to provide custom services. Examples of custom services include:
- Incident Logging Services – CHEMTREC will answer non-emergency calls and record limited incident details and direct the information to the correct business unit within the company. Companies use this service to be notified of pre-incident exposures needing redress or to perform data-mining analysis seeking patterns of flaws suitable for process review.
- Non-Emergency (Technical) Response Protocol – CHEMTREC will serve as the company’s 24-hour response center, providing callers with information pertaining to specific consumer-related questions regarding the company’s product(s) using information provided by the company.
- Non-Emergency (Technical) Call Management Services – CHEMTREC will serve as the company’s 24-hour response center, handling calls including minor incidents, customer service calls and general inquiry calls.