We believe that deep customer knowledge is essential to creating superior customer value and delivering great customer experiences. We can enable you to understand the needs, motivations, preferences and behaviours of customers and non-customers.
Let us help you articulate your Brand DNA. We can then implement the brand internally to ensure that your employees “live the brand.” The brand DNA becomes the guiding force behind your marketing communications, as well as customer experience and brand engagement initiatives. If your brand is not performing as well as expected, we can assist in repositioning and rejuvenating the brand.
We can help you orchestrate, deliver and manage outstanding customer experiences. We can study your customers’ journey through the purchase process across critical touchpoints. We can map customer-facing business process to uncover opportunities for improving customer experience and efficiency.
Training programs – ranging from half a day to two days is available on the following topics:
- Customer Experience and Service Excellence
- Customer Satisfaction and Loyalty Management
- Building Brand Engagement
- Social Media and Brand Engagement
In addition, we also offer customized training on a variety of topics.
Please contact us for details regarding our corporate training programs.