IT Infrastructure Outsourcing | Celltech Systems, Inc

By: Celltech Systems  09-12-2011
Keywords: business process

The Infrastructure Services Framework summarizes CELLTECH’s methodologies for IT infrastructure management processes, tools and techniques. The framework aligns the goals of the IT organization with those of the business for the planning, implementation and management of the infrastructure; places increased emphasis on business process performance and service continuity.

CELLTECH's Infrastructure Service Management ensures that IT services are aligned to the business needs and provides the oversight and management necessary to ensure that customer and/or business requirements are fulfilled.

Using the Infrastructure Service Management Framework, the CELLTECH team focuses on an organization’s IT operations. The goal is to achieve efficient and effective IT operations by standardizing tools and integrating service and delivery processes. To accomplish this, CELLTECH works closely with clients to identify existing gaps in their Service Delivery and Service Support capabilities. These include:

Service Support

  • Service Desk
  • Incident Management
  • Configuration Management
  • Change Management
  • Release Management
  • Problem Management
Service Delivery
  • Service Level Management
  • IT Service Continuity Management
  • Availability Management
  • Capacity Management

Keywords: business process

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