Workforce Management Software - Support & Training

By: Calabrio  09-12-2011
Keywords: quality management, Workforce Management, Call Recording

Calabrio provides end-to-end services to support partners and customers with Calabrio ONE deployments. You and your customers get the advantage of expert services right from the manufacturer to ensure your critical project is delivered on time, at a predictable cost, and is the most effective solution to meet each customer’s needs.

Planning, Design & Implementation Services

Calabrio finds that the best implementations occur when the end user focuses on the software as a business solution to ensure success. Calabrio will assist from start to finish: beginning with the planning and design stages, through to implementation, training and support.

  • Pre-sales engineering support
  • Install and configure WFO software
  • Project management
  • Consult on best practices
  • Application interoperability
  • End-to-end system testing
  • Turnover to support

Calabrio Learning Center

The Calabrio Learning Center offers eLearning and instructor-led training courses designed to help agents, supervisors and administrators be skillful and successful using Calabrio ONE software. Calabrio’s goal is to ensure each individual who uses our software is comfortable, capable and content with their results. Customers come to Calabrio for training and consulting with the confidence they are in the capable hands of the software subject matter experts. Courses include:

Workforce Management

  • Administrator Training
  • Supervisor Training
  • Agent Training
  • Consulting and Optimization

Call Recording and Quality Management

  • Administrator Desktop Training
  • Manager, Supervisor and Evaluator Desktop Training
  • Agent Training

Calabrio Support Center

The Calabrio Support Center offers unparalleled service and support to assist our customers and partners when they need it most. Calabrio engineers have decades of cumulative contact center application and ACD/telephony experience, and receive consistently high marks for their service ability and responsiveness. Calabrio Service Center provides 24/7 service options to meet the needs of our customers and partners, regardless of their location.

Services for Cisco Unified Contact Center Express

Calabrio also offers a range of services to support Cisco Unified Workforce Optimization deployments. Partners and customers get the advantage of expert services right from the manufacturer to ensure each critical project is delivered on time, at a predictable cost, and is the most effective solution to meet the customer’s needs. Partners seeking additional information about these services can download our Services Brochure at

Who to Call

Need help? Our specialized teams are here to support your success.

For Calabrio Support Services, contact:
+1 (800) 303-1248 (Customer Partner)
+1 (800) 553-2447 (Cisco)

Keywords: Call Recording, quality management, Workforce Management, Workforce Optimization

Other products and services from Calabrio


Calabrio Product Suite

Credit that agility to a fresh softwaredesign, expert training, flexible upgrade and expansion options, and applications that are truly integrated with each other and your contactcenter infrastructure. Calabrio’s Web-based, software-only solution is the right choice for the IT staff who insists on nothing short of the best in terms of flexibility,reliability and control.


Call Recording Software for Call Centers

Calabrio Call Recording makes the task of recording, archiving and retrieving all calls more manageable in IP-based networks. The highly responsive Calabrio support team receives consistently high marks for customer satisfaction. Synchronization with the ACD automates the basic task of adding, moving and deleting users. Minimize server software fees; utilize existing database resources and storage.


Performance Management Software for Call Centers | Calabrio

Seamlessly integrate elements from multiple sources into the Calabrio ONE dashboard to provide insight into key metrics and overall performance. With Cisco Unified Intelligence Suite, customers can report on the details of every contact across all channels from a single interface. Calabrio ONE products provide multiple levels of performance management to meet each customer’s unique business needs.


Speech Analytics, Call Recording Export Software

By providing a phased approach for customers that are interested in easing into the very real benefits of speech analytics, Calabrio works at your pace. Reports help zero in on business trends by showing the ratio of calls analyzed to those that resulted in one or more hits for key words or phrases. Pinpoint calls you might want to analyze first, and then index calls from Calabrio Quality Management based on data associated with a recording.


Workforce Management Software for Call Centers | Calabrio

Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators and manage real-time adherence. Agents can quickly access their schedule and performance; supervisors can view their team service levels; workforce managers and schedulers can plan and adjust with ease.