Call Recording Software for Call Centers

By: Calabrio  09-12-2011
Keywords: Call Recording

When flexibility, reliability and speed are essential.

Calabrio Call Recording makes the task of recording, archiving and retrieving all calls more manageable in IP-based networks. Organizations can choose to record all calls within the enterprise, or just for particular groups, departments or contact center teams. Advanced query options and powerful metadata tagging let users find recordings quickly and easily among hundreds of thousands of logged interactions.

What makes Calabrio Call Recording unique?

Easy to use.

A modern Web 2.0 interface makes the product simple to deploy, learn and use.

Lower administrative costs.

Synchronization with the ACD automates the basic task of adding, moving and deleting users.

Lower infrastructure costs.

Minimize server software fees; utilize existing database resources and storage.

Lower time to resolution.

Recording verification provides peace of mind in critical applications.

Lower total cost of ownership.

Flexible architecture, storage and pricing options make it easy to reach company goals.

Support you can count on.

The highly responsive Calabrio support team receives consistently high marks for customer satisfaction.

Calabrio Call Recording offers more recording architecture options than anyone. Capture services range from desktop, server, network recording and more. You choose the method that best fits your needs.

Keywords: Call Recording

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