Calabrio Product Suite

By: Calabrio  09-12-2011

Easy to use

Personalized views for each type of user – from the executive who wants to correlate contact center performance to business results, to the
conscientious agent who wants to keep on top of their own performance to stay on track, to the multi-tasking supervisor who needs convenient
access to everything from scheduling to customer interaction tools to the data that helps them understand where to focus coaching and training.

Quick to install

Why wait…when you can have all the benefits in a fraction of the time it takes to install other solutions? Credit that agility to a fresh software
design, expert training, flexible upgrade and expansion options, and applications that are truly integrated with each other and your contact
center infrastructure.

Simple to support

Calabrio’s Web-based, software-only solution is the right choice for the IT staff who insists on nothing short of the best in terms of flexibility,
reliability and control.

Other products and services from Calabrio


Call Recording Software for Call Centers

Calabrio Call Recording makes the task of recording, archiving and retrieving all calls more manageable in IP-based networks. The highly responsive Calabrio support team receives consistently high marks for customer satisfaction. Synchronization with the ACD automates the basic task of adding, moving and deleting users. Minimize server software fees; utilize existing database resources and storage.


Workforce Management Software - Support & Training

You and your customers get the advantage of expert services right from the manufacturer to ensure your critical project is delivered on time, at a predictable cost, and is the most effective solution to meet each customer’s needs. Calabrio finds that the best implementations occur when the end user focuses on the software as a business solution to ensure success.


Performance Management Software for Call Centers | Calabrio

Seamlessly integrate elements from multiple sources into the Calabrio ONE dashboard to provide insight into key metrics and overall performance. With Cisco Unified Intelligence Suite, customers can report on the details of every contact across all channels from a single interface. Calabrio ONE products provide multiple levels of performance management to meet each customer’s unique business needs.


Speech Analytics, Call Recording Export Software

By providing a phased approach for customers that are interested in easing into the very real benefits of speech analytics, Calabrio works at your pace. Reports help zero in on business trends by showing the ratio of calls analyzed to those that resulted in one or more hits for key words or phrases. Pinpoint calls you might want to analyze first, and then index calls from Calabrio Quality Management based on data associated with a recording.


Workforce Management Software for Call Centers | Calabrio

Calabrio Workforce Management makes it easy for contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators and manage real-time adherence. Agents can quickly access their schedule and performance; supervisors can view their team service levels; workforce managers and schedulers can plan and adjust with ease.