Bomgar Professional Services

By: Bomgar  09-12-2011
Keywords: It Support, service desk, Ticketing System

Maximize IT Support Efficiency - Integrate with Bomgar
Add value to existing service desk ticketing systems and create a seamless, closed-loop process for opening, servicing and closing a support session when you integrate Bomgar. You can choose from a range of pre-defined integration options available, including BMC RemedyTM, HornbillTM, HP Service ManagerTM and ServiceNowTM. Or, Bomgar can provide a custom integration for the service desk ticketing system that best meets your needs. Our Integration Services help increase efficiency, service desk capacity, data integrity and remote support performance.

"Adding Best-of-breed capabilities, such as Bomgar, to the BMC solution portfolio accelerates our customers' ability to improve support processes and efficiencies."

Fred Johannessen, BMC
VP Technology Alliance & Marketzone Programs

Keywords: It Support, service desk, Ticketing System, Ticketing Systems

Other products and services from Bomgar


Integration Services

From the session launch, diagnosis, resolution, closing and customer survey, Bomgar's advanced logging and recording capabilities establish a complete record of the support transaction-arming supervisors with information needed to optimize service desk operations and improve staff management and training.


Bomgar Installation and Configuration Services

Our Bomgar certified installation consultants will assist in each phase of a successful installation-from initial assessment, to security, configuration and an audit to accelerate the time to value of your remote support solution. Bomgar's Installation and Configuration Services help drive efficiency, productivity, security and faster return on investment from your Bomgar solution. Accelerate Time To Value for Remote Support.


Remote Desktop Support & Secure Remote Desktop Control Software

Bomgar simplifies support by letting technicians control remote computers, servers, smartphones and network devices over the internet or network. Seeing the screen helps you decrease on-site visits, eliminate phone support, and respond effectively to peaks in demand. A support rep can see what customers see or control their computers for support. Resolve more incidents in first tier on the first call with Bomgar.