Frequently Asked Questions | The Bedding Experts

By: Bedding Experts  09-12-2011
Keywords: Mattress

We want you to feel comfortable no only in our mattresses, but with your entire mattress purchase.  We strive to have every one of our clients make an informed mattress investment.  

After assessing your mattress and sleep wants and needs the next step is arming yourself with knowledge.  The Bedding Experts has been listening to shopper's questions and providing good information for an informed mattress purchase since 1983.

At The Bedding Experts we try to make shopping for a mattress less confusing by listening to our customer's needs and providing high quality mattresses for competitive prices. 

Thank you for considering us!   

General

Delivery Questions

Mattress Questions

Store Questions

General

A:

We currently have over 70 stores in Northern Illinois, Northern Indiana, Chicago-land, and Southern Wisconsin.

Click here to go to our store locator - 

A:

The Bedding Experts accepts major credit cards, cash, checks, certified checks, and also can provide financing.  

Credit cards include Visa, Mastercard, Discover, American Express, and Discover.  Financing options include a zero interest financing option for qualified financees up to 48 months.  Additionally instant credit options are available for financees with little or not credit or poor credit.    

Delivery Questions

A:

At The Bedding Experts we want to provide the easiest delivery services possible.  So we deliver everyday with short time windows.  Our experienced delivery staff takes requests and special situations very seriously.  We setup and remove old bedding.  We also have evening deliveries and of course deliver on Saturday AND Sunday.   
You can rest assured that The Bedding Experts will deliver your new mattress set efficiently, quickly, and in good condition while not taking up your day to do so.    

A:

The majority of our customers have us take the old mattress away.  The removal is Free.

We hate to see mattresses on the curb to be sent to a landfill when they can be recycled.  Please let us take care of the removal of your old bedding.  

A:

For Northern Illinois, Indiana, and Southern Wisconsin we offer free delivery, setup, and removal of an old mattress set.

A:

For deliveries outside of northern Illinois, southern Wisconsin, southern Michigan, or northern Indiana we use a delivery service to bring the mattress in to your home. This costs $200 for delivery.

Also, we can delivery many of our products using FedEx or similiar service.  miForma mattresses are actually compressed and rolled so shipping those mattresses FedEx is especially popular to do.

A:

If you live in the greater Chicago area, we offer delivery as soon as next day depending on when you order the product and if the products are in stock.

At the latest we will call you to schedule delivery the day after you place the order. If you want to schedule immediately or if you need a same day delivery please call a store location near you OR 866-395-5511 to speak to one of our customer service representative.  For customers outside of the Chicago area, we take 5-10 days from when you place the order to deliver your products.  

A:

You can contact our customer service department at 866-395-5511 to reschedule any orders.

If you purchased from a store location, please contact the store you purchased from directly.

Mattress Questions

A:

We carry any mattress size you need.  Many of our brands can be specially ordered to a custom size if needed.  Semi (truck) beds, Twin XL XL, and antique bed sizes are some requests we have helped people with in the recent past.    

That being said we stock twin size, full size, queen size, king size, and california king size(limited) for same day and next day delivery.  For more information please see our matress sizes page:

A:

TempurPedic mattress sets come with a highly durable foundation. There are no metal spring in the foundation. It is a flat, strong, unyielding surface making sure that you get the most out of the TempurPedic mattress.

We do not recommend using an old box spring with a TempurPedic mattress. TempurPedic mattresses are made to be used with a flat, solid, unyielding surface. A traditional box spring is springy and does not provide the type of support required by the TempurPedic for their warranty. Headboard and Footboards can definitely be used with a TempurPedic. Platform beds can also be used. We encourage our clients to purchase a new bed frame.  Mattresses have become much heavier over the last 10 years and an old frame many times does not have the level of support needed for these heavier mattresses.
The information in this article was current at 06 Dec 2011

Keywords: Mattress

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