- Field Service Software

By: Shafers  09-12-2011
Keywords: field service, field service software

Mobile Office


Shafer’s launched it’s first field service solution to a group of five contracting companies in the summer of 2000. Since that time, with nearly five years experience providing field service software solutions, Shafer’s has become the clear leader in Wireless Mobile Field Service Software.

So, ? Service Calls are processed in Shafer’s screen at the back office and the call is automatically placed on the where it is sent wirelessly to the technician's handheld computer. Each call sent includes equipment detail, service history, customer details, purchase order information and much more. Our optional package will allow you to track your vehicles directly from the dispatch board. You'll be able to see where they are at any given time and even be able to use the "technician trail" feature to track after-hours company vehicle abuse. Shafer's include billing both and , stand-by access, text messaging and complete customer and vendor files and much more. We also have a complete that, when mounted in your vehicles, will provide a true mobile office field service solution and give each technician the ability to create, print and distribute professional invoices to your customers at the time of the call. With an excellent ROI, this is a "must-see-to-believe" product! Call our toll-free number for more information or to setup a demonstration.

Keywords: field service, field service software

Other products and services from Shafers


Shafer's Dispatching Software, A Better Way to Dispatch and Manage Service Calls

It will automatically copy every service call status to a back-up file on a designated workstation away from the main database to protect service call information should the back office server ever go offline. Our is event driven by a background server that refreshes information every 30 seconds so that boards are always current. The even manages abnormal events like running for parts.


Shafer' - GPS Vehicle Tracking

The entire system works together, importing the coordinates and sending them to the back office, allowing your dispatchers to track a vehicle's speed, direction and how long it was parked at each stop, at any time with a real-time wireless connection. Other features include the ability to see everywhere technicians have been and an exception report, listing all coordinates not relating to service calls.

09-12-2011 - Service Management Software

Use our to log any additional work found at a customer's site to help increase sales when your business is slow and our Module to organize all of your maintenance plan data. We can even connect you wirelessly to your technicians, using, and give them service calls on a handheld device that can print invoices right at the job site.

09-12-2011 - Maintenance Agreements

The Shafer’s Maintenance Agreements feature, as part of the all-encompassing Service Module, eases the process of creating, maintaining and renewing your customer’s maintenance agreements while helping improve sales. Efficiency will be realized with the ability to view the customer’s profile, equipment and tasks to be performed all within one application.