Do You Value Your Values

By: Terri Knox  09-12-2011

Too often individuals don't take the time to reflect on their personal values. Have you ever wondered what your values are? Take a moment to write down some of your core values that are important to you, including ones that are significant in your particular industry or workplace. These may include honesty, commitment, integrity or being of service to others. Writing them down, allows you to visualize them and become more committed to your values in your life.

Also, take a look at your behaviors and see if they match what you have written. For example, if you value being a team player, how do you do or not do this? If you have a sense of guilt or shame as you reflect on how you express your values, it can be an indication of the distance between how you perceive yourself and what you are actually doing.

Once you recognize the importance of your values, you are then able to translate this to your customers.

I once had a colleague who had a hard time with my commitment to friendly service to customers. Internally, he thought that I was kissing up to management. This was far from the truth, as my rewards were greater than what I ever would have received from management. One day as we were walking along a corridor, he told me that within three months I would have the same negative attitude he did. He indicated that, by then, I would be jaded by customers and the public. He continued to say that this service and energy that I believed in and delivered would eventually run out. He never understood that my service to others fueled me and also enabled me to continue filling my service tank. The more I gave to customers in service, the more I received in return.

Other products and services from Terri Knox


Blog: Thrive to Survive

Although it is customary for most women, I found it interesting that some of these amazing and beautiful women had wonderful eye makeup on and some wore none at all, yet their eyes were more than beautiful. Focusing on what we may have lost or don’t have leaves us little room for our more positive attributes such as coping skills.


Blog: Service Verses Technology

It was a good reminder that in any customer related situation we need to step up when we make a mistake, accept responsibility, and apologize. Rather than blame the computer or the software program, I intend to use that priceless energy to teach "Terri" yet another lesson. Every mistake comes with a life lesson and it’s up to us to learn from them. In my school days we were called "slow learners".


We Reap What We Sow

You may not have sown the crop of pain and unpleasantness that requires being harvested but the most single crucial ingredient in response is our attitude. If they plant a crop that is not saleable or the market of a planted crop is not financially advantageous it could be a disastrous year for them. In early spring and even during the winter season farmers plan, research, and focus all their attention to the following year’s crop.


Terri Knox ( : Newsletters

Because I spent the last 2 months in Dubai and Thailand, I wanted to ensure you that service is alive and well across the world. Many of you know how passionate I am in regards to many things. As a speaker I share life lessons through personal stories. Here is an awesome pers ..


Blog: Service Excellence..."Thai Style

Because I spent the last 2 months in Dubai and Thailand, I wanted to ensure you that service is alive and well across the world. So there I sat, at street level, missing my front tooth; and some guy has just taken away my fake one..only in Bangkok. I follow his instructions and am more than excited to get this appliance into my mouth the very next morning.