All of Paragon Orthotic Laboratory custom orthotic devices are unconditionally guaranteed for 90 days from date of shipment. If patient compliance becomes a problem during this period, Paragon will repair your orthotic devices, add or change any component deemed necessary, or issue an appropriate credit to the practitioner's account. Cosmetic changes require an additional charge. This guarantee will not apply to devices which have been purposefully damaged, grossly altered or which have been subjected to extreme or unusual treatment and is contingent upon receipt of neutral position plaster casts in good condition.
Any refabricated devices will be replaced according to the original prescription.
Defects in materials or workmanship are guaranteed for six months.Breakage of shells are guaranteed for life. Paragon requires that the original orthotic device be returned to the laboratory with the change order.
Top and bottom covers and posts are not guaranteed as each patient's body chemistry and activity level will cause wear at different rates.