By: Intro Systems  09-12-2011
Keywords: Engineering Staff

Services We Offer

Intro Systems provides a variety of services for our business clients. Our managed service offerings are structured to give our clients great services at affordable rates.

Technology Services for your Company

Service Help Desk Friendly, Helpful Computer Technicians

Intro Systems offers our clients the ability to call us and speak directly to a computer technician over the phone. Our techs will help right on the phone most of the time. We’ll connect to your desktop over the Internet and solve many minor problems while you are on the phone. If it is going to be a lengthy fix or something more complicated, we’ll send a Network Engineer on site to fix your problem quickly. We’ll document your call in our service ticketing system so we keep track of your issue from start to completion. Call us at 250-479-7616 to be connected to the Intro Systems Help Desk. By the way, our service is manned right here in Greater Victoria by Intro Systems employees.

NETWORK MAINTENANCE Our core business competency…

As a small to medium size business, your computer network allows your employees to accomplish the tasks necessary to your operations. When the network isn’t working, you’re not very productive. Intro Systems understands that uptime and reliability are very important to even the smallest of companies.


The most valuable and important part of a network is the people who support it - without the proper care and attention, the best-designed networks can fail in their fundamental mission: to serve the user. With normal everyday use, users are added, software is loaded, changes are made. If you could create a network that never changed, you could keep the cost down for maintenance. However, you wouldn’t get much productivity out of it.
Intro Systems understands that there is no “one size fits all” method of providing computer network support to every organization. Support needs change based on size, complexity, user skill, financial and geographic considerations. For this reason, Intro Systems offers three different support plans, each one customizable to your specific needs.

1) Hourly Support

Organizations with small networks or infrequent service needs are likely to find our hourly service plan most economical. This plan, charged by the hour, offers the flexibility of service by request or on a scheduled basis. Just call us to schedule an engineer to come on site. This can be to install new hardware you just purchased, fix a old nagging problem, or provide administrative support for your users. Our computer engineering staff will usually get to you in the same day you call.

2) Monthly Maintenance - Contract Support Service Agreement

Waiting for a critical computer emergency before calling out a tech is not the best way to manage your systems!Just like the old adage suggests, "An ounce of prevention is worth a pound of cure.", it costs less to perform regular maintenance on your systems to prevent critical failures than to repair all the damage when it occurs.Having a maintenance contract ensures you get immediate help whenever you need it.
We have monthly plans that include onsite hours, remote access support, and phone support around the clock 24/7.

Regular Maintenance Service Benefits:

  • Clients with a maintenance plan are serviced first.
  • Ensuring computers are in running smoothly and always performing to their highest capacity.
  • Early detection and prevention of security leaks, potential risks, and other dangers on your systems.
  • Damages are kept to a minimum.
  • Less worries - our experts do all the work regularly ensuring everything is perfect while you sit back and relax.
  • Implementing secure, automated, and efficient IT solutions.
  • Affordable plans include onsite and offsite services, phone/remote support, and regular offsite backups.
  • Reduce downtime, increase performance, and save money in the long run.

Ask your Intro Systems contact about getting a monthly service agreement today!
3) Project Basis

Sometimes, a single project comes up. You just don’t have the experience, expertise or even more common….time, to get the project completed in a timely fashion. Intro Systems will quote a project price to you, along with a statement of work. The statement of work will detail the work to be done by Intro Systems and the exact cost. There may be some items that we’ll charge by the hour for, but usually we will give a ‘ project’ price so you will know exactly how to budget for the expense. Call Intro Systems today and get all the details on how to get your next project done professionally and at a guaranteed price!
Call Intro Systems today to schedule a free consultation on any of our services.
Intro Systems has over 15 years experience working with organizations both large and small, keeping their networks running smoothly without draining their budgets! Intro Systems has a staff of industry-certified and trained professionals available to service your network - and more important than their certifications, all Intro Systems engineers are chosen primarily on their experience and ability to communicate in understandable terms, to listen and to implement technology the right way, the first time.


From our office in Greater Victoria we can provide quick response times with fast, reliable, friendly service. We can monitor your network and be ‘proactive’ instead of reactive. We’ll know when things go wrong sometimes before you do! We’re proud to back up those words with a satisfied customer list that reads like a ‘who’s who’ of Greater Victoria businesses. While being vendor independent, we do have relationships and or certifications with major equipment and software manufacturers such as Microsoft, Asus, Samsung, Kingston, Linksys and many others.
Call Intro Systems today (250) 479-7616 and ask for information on our Network Maintenance program.

Keywords: Engineering Staff

Other products and services from Intro Systems



By partnering with Intro Systems you get expert advice on what products work and which ones don't. Here at Intro Systems, we can help you with all your computer product purchasing needs. You get access to the Intro Systems engineering staff to make it all work together. From workstation to servers or switches to running cable. Intro Systems provides products for many of our clients.