SQM Group Inc
Customer Service, Market Research, market analysis
SQM’s mySQM™ web portal is designed to allow our clients real-time access to their customer survey information from the convenience of their desktop in a secure encrypted manner. SQM’s mySQM™ web portal provides detailed information on customer survey feedback from a CSR to a contact center level in a variety of ways.
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SQM Group is in the forefront of voice of the customer (VoC) research for measuring and improving customer experience and satisfaction in the contact center industry.
VoC Coaching Guide: This VoC Coaching Guide Program is specifically designed for contact center frontline managers so that they can
FCR Best Practice Validation: SQM will validate if your contact center practice(s) is a best practice. SQM’s best practices are
Esat for FCR Effectiveness: From an employee perspective, this study benchmarks your contact center’s FCR business practices effectiveness, provides insights
Customer Quality Assurance: SQM’s Customer Quality Assurance evaluation service is a revolutionary process that for the same call uses both
SQM offers a quality assurance outsourcing service that can help organizations provide world class customer service and/or improve first call resolution performance.
Omni Channel: From a customer’s perspective, this study measures and tracks the entire customer experience when using a call center
Omni-Channel: From a customer perspective, this study benchmarks the entire customer experience, when using a contact center and, in many
SQM has highly qualified research analyst and account manager professionals who are passionate and dedicated to managing your contact center research project and initiatives.
SQM measures all contact channels (i.e., contact center, website, email, IVR, site) with a focus on the customer`s FCR experience.
SQM conducts accurate, reliable and actionable post-contact surveys.
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