SQM Group Inc
business process, Call Center, Business Process Outsourcing
SQM measures all contact channels (i.e., contact center, website, email, IVR, site) with a focus on the customer`s FCR experience. SQM is recognized by the contact center industry as the research firm VoC expert for analyzing FCR, Csat and customer retention performance. Our research analyst professionals have strong mathematic academic backgrounds. They also understand the contact center industry and stay current with the best practices for capturing, analyzing and reporting VoC data and feedback.
, Business Process Outsourcing
, Call Center
, Outsourcing Solutions