Operational Survey

By: SQM Group Inc  06-01-2016
Keywords: Business, Business Consultant, Business Consultants

SQM Group is in the forefront of voice of the customer (VoC) research for measuring and improving customer experience and satisfaction in the contact center industry. SQM Group is proud to announce an opportunity for organizations to be a part of a contact channel benchmarking survey. Be a part of this insightful and leading-edge research and gain valuable insights and comparisons of key operational strategies for improving customer experience, customer journey, contact channel execution and intelligence, workforce optimization, and tools and technology. We invite senior executives and strategic contact channel leaders to join in this ground-breaking research and participate in a 1-2 hour survey, reviewing a series of strategic questions on your contact channel practices. Complete the survey with us before November 30th, 2015 to receive your free copy of the full SQM Contact Channel Strategy Report. You will receive a complimentary, in depth report outlining the current state of the contact center industry including: contact channel usage, current strategies, and trends for the future of the contact center at completion of the research. This free report will allow you to compare your organization to this current benchmarking and provide insights into the outlook of contact channel strategies within the contact channel industry. As with the rest of SQMs operational research, responses will remain anonymous.

Keywords: Business, Business Consultant, Business Consultants, Business Operation, employee, Survey

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