Counseling & Supports - Crisis Line and Live Chat

By: Youthinbc  09-12-2011

Phone: 604-905-7089

Address: #40 – 4314 Main St., Whistler BC

The Town Plaza Medical Clinic in Whistler provides health care services to residents and visitors seven days a week. In addition to general practice and family medicine, the clinic also provides urgent care, minor emergency services, counselling, travel medicine (including immunizations), prenatal & baby care, and occupational health care.

No appointment necessary; Mon to Sat 9a-5:30p, Sun 10a-4p.

Phone: 604-584-5811

Surrey Community Services’ team of professional counsellors offers free counselling with specialization in:

  • Family Counselling (by MCFD or Youth Mental Health referral only)
  • Suicide Prevention, Education and Counselling (19-and-under, self-referral okay)
  • Sexual Abuse Counselling (children/youth plus non-offending family, abuse must have been reported with no current contact with offender, self-referral okay)

This service is for residents of Surrey, White Rock and Langley.

Phone: 604-637-3309

Address: 340 – 1985 West Broadway (Part of Jewish Family Services Agency)

Phone: 604-895-5800

Address: 535 Hornby Street, Vancouver BC

Provides free individual counselling and referrals for young women. Also offers various group programming on assertiveness, parenting and employment assistance.

Their programs specifically for youth include:

  • Aboriginal Mentorship program for aboriginal girls (12 to 17)
  • Boys 4 Real /Welcome to My Life - Seven week after-school programs for Grade 7 boys and girls, respectively
  • Camp Fun Girl One-week day summer camps for girls (9 to 13)
  • High School one-to-one Mentorship for girls in Grades 11and 12
  • Youth Jobseekers - Job postings, career advice, resources and employment centre info for young women 15 to 30!

Phone: 604-531-6226

Address: 882 Maple Street, White Rock BC, V4B 4M2

Sources BC (formerly Peace Arch Community Services) provides numerous support groups, self-help meetings and programs including addictions, employment services for adults and youth, information and referrals, and counselling services to individuals and families in the Surrey and White Rock area.

Services include:

  • Community Living – life skills training, community kitchens, social clubs and other daytime programming
  • Youth Services – a 1-on-1 youth justice program, FASD-related support for parents and families, and some counselling for youth with mental health diagnoses and their families
  • Family Services – counselling, though referrals must come through MCFD.
  • Drug & Alcohol support – Individual counselling, psych-educational groups and referral
  • A food bank
  • and much much more.

Phone: 604-534-2171

Address: 20618 Eastleigh Cr., Langley BC

Family and Youth Services Society (FAYSS) in Langley BC has merged with Aldergrove Neighbourhood Services Society (ANSS).  As of fall 2011, they are still providing most of the same services as listed below, but please check with them to verify.

All requests for service must eventually be made via Langley’s MCFD office: 604-514-2711

Services include:

  • Parent-Teen Mediation – Short-term outreach counselling and conflict mediation for families in crisis, more specifically with youth 12-19, in order to help prevent family breakdown and the need for kids to be taken into care by MCFD.
  • Functional Family Therapy – Longer-term (8-30 sessions) therapy with youth, 12-19, and their families.
  • Sexual Abuse Support Services – Professional counselling to children and youth who have experienced sexual abuse and their non-offending family members. Unless the offender is a peer, the abuse must have been reported to police and/or MCFD.

Phone: 604-233-3204

Provides free, confidential health education, counselling, and clinical services to young people residing in Richmond. Deals with specific health concerns such as sexually transmitted infections, pregnancy, family planning, and nutrition. MSP coverage is required. Hours and location vary:

  • Tuesdays, 2-4pm – At the East Richmond Hall, 12360 Cambie Rd., drop-in or by appointment.
  • Mon. & Wed., 3:30-5:30pm – At Richmond Place, 8100 Granville Ave., drop-in or by appointment.
  • Fridays, 1-4pm – At Richmond Place, 8100 Granville Ave., by appointment only.

Youthspace offers online support to British Columbian youth. They provide an online live chat service and forum discussion board, as well as a way to connect to a professional e-counsellor.

The NEED Crisis Line is now closed, unfortunately. You can call the Vancouver Island Crisis Line for service (1-888-494-3888).

MCFD is, broadly, the provincial ministry holding the responsibility for the well-being of children and their healthy development. They are probably best known for providing child protection and supervising substitute care (like foster care and group homes), but also provide services for children with special needs, child and youth mental health, youth justice, and early childhood development programs and services.

Some of the programs they run are:

Tel: 604-931-5889

S.U.C.C.E.S.S. Youth Services promotes the personal growth and career development of young people through a wide variety of programs ranging from the volunteer buddy program, youth volunteer group, youth counselling, to leadership training, employment and entrepreneurial development. Youth services are delivered by different departments in S.U.C.C.E.S.S. Services can be offered in Mandarin and Cantonese.

SUCCESS also offers Chinese Help Lines in both Mandarin and Cantonese. 10am to 10pm every day.

  • Cantonese: 604-270-8233
  • Mandarin: 604-270-8222

以一個多元模式的方向來協助增進青少年的個人成長,服務包括:

  • 對在學校、家庭或社區產生困擾的青少年提供輔導支援
  • 由受過訓練的義工,提供學業輔助及同輩輔導支援
  • 青年義工小組提供青少年表達對社會關注的渠道,進而作出計劃以改善之

協助青少年投入社區、建立其興趣及目標、發展才能,本會於去年舉辦的「中僑青年領袖新紀元」、「青少年精英暑期培訓課程」、「兒童及青少年講寫讀英文日營」等活動,均備受社區推崇。


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Sources BC (formerly Peace Arch Community Services) provides numerous support groups, self-help meetings and programs including addictions, employment services for adults and youth, information and referrals, and counselling services to individuals and families in the Surrey and White Rock area.


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Their client-centred approach emphasizes the provision of support, education and resources within their drop-in centre in East Vancouver and through 1-on-1 employment assistance. Simon Fraser University’s Health and Counselling Services offers services to address both the physical and mental health of the school’s students. CARE stands for Comprehensive Abortion and Reproductive Education, and is a service run out of the BC Women’s Hospital.